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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no property manager on the property and there food trash left under the sink on kitchenette, very dirty. I got no manager help. I think I should receive complete refund instead of partial refund.
Business response:
Dear Jon, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the issues in your room, which were overlooked during your room preparations. We will address this with our housekeeping team to ensure rooms are checked so everything is in order as we proceed. Considering this a rare incident, please return, and we will make your next stay with us outstanding.Sincerely,Hotel M... read more
VERY, DIRTY.
Business response:
Dear Eve,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
The room I was given looked like a room from the first 48! Big stains on the carpet, blood stains on the wall, bathtub looked like someone was jack hammering in it, holes in the kitchenette area that was filled with glue. The floor and fridge looked like it hadn’t been cleaned in a long time. I went to the desk and got a full refund and booked elsewhere. I will post pictures if it allows me too
Business response:
Dear Denise, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Providing outstanding customer service to every one of our guests is always ... read more
Absolutely disgusting! People hanging out in the parking lot. Kids hanging out the windows. People following you into the elevator. I checked in and then checked right back out. I had to sleep in my truck. The hotel staff was excellent!!!
Business response:
Dear Renee,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our excellent staff, please allow... read more
My Stay at Why Didn't I Run Away America The woman at the desk asked for my name. She said I did not have a reservation. I showed her my Hotels.com confirmation email. She said, wait a minute and walked out of the office. Ten minutes later she came back with another woman. They did some stuff on the computer and said my reservation has been cancelled. I assured them I had not cancelled. So one of them ran for the stairs saying she was going to look for a room, while the other worked on rebooking me. The woman came back and s... read more
Business response:
Dear Sonya, Thank you for choosing us for your recent visit to our city. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attende... read more
We suffered bed bug bites.
General reception was bad first day was alright checking in but in the morning no one was in the office to talk to know my way around
Business response:
Dear Eric Arthur, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with our reception services. Your feedback is valuable, and we will address this issue to ensure better availability and assistance for our guests. Please accept our sincerest apologies, and we hope to provide a smoother experience for you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.