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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DONT STAY HERE UNLESS DESPARATE hotel was really filthy... even outdoor areas very littered. aND unkept the sign to find hotel ( the location was behind another chain hotel ) was not lit up so really difficult to find. yet Andrew at desk was helpful to help find it. the corridors were absolutely filthy. EVEN even bathroom had soAP scum still evident in tub alcove... tv did not work , wall paper thin with a very noisy neighbor to the left of my room , they argued and spoke loudly. Even with BABY CRYING IN THEIR ROOM...
Business response:
Dear Richard, Thank you for your review of our hotel. We sincerely apologize for the subpar experience you encountered during your stay. Cleanliness and guest satisfaction are our top priorities, and we regret falling short of your expectations. We're actively addressing the issues you mentioned with our team to ensure immediate improvements. Additionally, we're working to enhance our signage for easier navigation. Your feedback is invaluable, and we hope to have the opportunity to provide a much-improved experience in the f... read more
Very very dirty and expensive for the awful status it is!
Business response:
Dear Cinzia, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope to have another opportunity to welcome you so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
Won’t return When enter hotel it stunk as getting on elevator my husband killed a roach. After 15 hrs travel all wanted to do was rest. Was to tired for what was happening. The room was old and had horrible smell. Was very uncomfortable to go to sleep. The floor was dirty furniture was discolored and looked like never been clean. Under air unit was super dirty. Couldn’t hardly get no rest. Was to tired to deal with front desk, but couldn’t get rest of the horrible smell in hotel and room.
Business response:
Dear Roney, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the ... read more
Less than satifactory The stench was terrible because there are cooking facilities in every room. However there is no exhaust so people crack their doors and the smell goes into every room eacht time the door is opened.
Business response:
Dear Thomas, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had due to the lingering cooking smells in the hotel. We understand how frustrating and uncomfortable this must have been for you. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
The hotel was overbooked and they had no rooms available at any of their three properties. I was left on my own to figure out a place to stay. Incredibly annoyed and angry with Expedia! I hope I don’t get hassled getting a refund!
Business response:
Dear Linda, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. Also, inquiries regarding financial issues on reservations made through a third... read more
Property was awful. We checked in and an hour later found a new hotel and checked out.
Business response:
Dear Angela, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.