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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked on line and got there and they had NO room available for me.reception did call 2 other hotels but they were book full also. I called Expedia and they could not find any room within 45 miles so we had to drive around for some time to find a room
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Very unhappy. The room smelled like smokers smoked in there and it caused problems so I had to leave. Room needed to be vacuumed and cleaned. Outdoor halls were full of garbage and stairwells were also dirty. Worst hotel I've been to.
Business response:
Manuel, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
Place was old,sticky,bed was hard as a rock,needs major upgrades. Laundry facility was dirty,expensive for a washer,dryer. The grounds we're not kept clear, trash build up, would not stay here again. You need to ask for everything, the grab and go was s joke, all the construction workers picked everything up . Sorry not good at all.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
This property did not have ANY hot water so we waited for hours to check in. Still unsuccessful so we did not have a place to stay.
Business response:
We apologize and regret the inconvenience you encountered due to the maintenance issue during your visit. Your feedback is of utmost importance so it has been discussed with our team in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Hard bed, cheap linen, no coffee maker in room, poor TV.
Business response:
Thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Horrible Customer service from female staff Horrible experience - no hot water, was notable to stay at the location, was not notified of the issue with the hot water.
Business response:
Becca, thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Also, we have alerted our maintenance team about the shower, and they will check the water t... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.