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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty staff. Dirty rooms. Just a horrible stay. Front desk was nasty and told me to call Expedia with complaints.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
I was disappointed in my stay at this hotel. The check in was not very friendly as I had a dog and injured knee was hoping for a 1st floor but no was told sorry! The hotel was not even full to capacity. I was also placed in the back with the interstate which was not a great spot for a good night sleep. No supplies are in kitchen you have to call for each item to get it and no coffee maker or coffee if you did not go to office for coffee. My remote did not work and then the second one worked for a minute and noticed the batte... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
There were working girls with their pimp in the lobby. It took a half hour to check us in. There were cigarette butts all over the grounds of the hotel. Our hotel room had burnt out light bulbs, no coffee maker and outlets that didn't work. There was dog crap next to my car that I almost stepped in when going out to dinner. The hotel is located in a row of other hotels that we have stayed in over the years. It is not in a bad location but this hotel is just a dump.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
They assigned me a handicapped shower room after I specifically asked for a 2nd floor room. The shower was difficult to maneuver.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and regret the problems you encountered. Your feedback will be shared with the concerned team to improve our future guests’ experiences. Also, on your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
The property was not well maintained, over flowing trash cans, untrimmed branches from the trees in the parking lot scratched my truck. The most recent renovation helped but fell short of bringing the property up to a good standard.
Business response:
Please accept our apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope to be able to make it up to you on a future stay. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
Walked in to check in, sign on front desk. Be right back. 20minutes later a woman shows up. Answers phone and spends five minutes. No one came to clean our room each day. Had to ask for towels and washcloths. Kids running back and forth screaming early on the morning, playing near the doors. Not a pleasant experience. Very unprofessional.
Business response:
Jason, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single visit. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.