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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in and out went smooth for the most part. Everything else was gross. Sheets AND pillowcases had blood spots on them, confirming they hadn't been changed from the last person. Door didn't close completely so a steady stream of cold air flowed in all night. Refrigerator looked like they picked it up from a dump. Walls are super thin, i could hear my neighbors sneezing and using the bathroom. Neighbors also decided to party at 3am.
Business response:
Amber, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This hotel was very dirty. The toilet seat in the bathroom looks like it was set on fire. Very uncomfortable
Business response:
Bryana, a well-maintained property sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback with regard to your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
NEEDS A MAJOR CLEANING. Refrigerator smelled like dead chicken, room even though smoke free it states it was smoked in and I couldn't breathe, Blankets on bed smelled of vomit thankfully I had my own blankets, and towels in bathroom smelled of urine. I waled on the carpet in socks and they turned brown on the bottom. Do not recommend this hotel to the faint at heart. If you are expecting a clean room and germs bother you, book somewhere else. I didn't even try free breakfast because if the rooms look like the way they did, I... read more
Business response:
Kelly, a well-maintained property sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Please be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Rooms smelled like cigarette smoke, ppl out in the hallway all night being loud. Nobody at front desk to assist with check out and get receipt.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
Worst hotel ever. Small room for family of 4. Beds were pushed against wall and air conditioning unit. Very little toilet paper. 3rd floor with no elevator and two dogs and two kids worth of crap to lug up three flights of stairs was not fun. Tried to complain when we picked up our key and they “ claim to be fully booked”. Called for more toilet paper after running out and lady asked me to come down and get it. No plates, bowls, silverware, dishes or anything to go with stove in the room. Mold or something was under stove/ s... read more
Business response:
Robert, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Manager left a message asking me to checkout the next day for a customer complaint the previous day she left message. Stayed another day and night, then was asked to check out by front desk staff. Never spoke with manager and had to leave with 3 nights already paid for. Not so happy!
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. We look forward t... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.