This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional Yall canceled our reservation we had no where to stay with 3 kids and had to stay at motel 6 i'm not happy at all.
Business response:
Dear Taylor, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the cancellation of your reservation, especially with three children. This is not the experience we aim to provide, and we regret any stress this may have caused your family. We will be reviewing this issue to prevent similar situations in the future. Your concerns are important to us, and we hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
There were 2 roaches in the room
Business response:
Dear Syed, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide... read more
The lady at the front desk is very uneducated when it comes to her job. I booked through Expedia and paid the full balance, the front desk lady tried to charge my card a second time and then had me wait almost an hour for a manger to come in and fix the issue in 1min… on top of the unfriendly staff, they have a HUGE roach problem. You see them crawling in the hallway and in the rooms. My shower curtain doesn’t close due to the pole holding the curtain up is falling out the wall.. Please save your money and sleep outside!!! Y... read more
Business response:
Dear Deeric, Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced during your stay. We are very sorry to read about the confusion with your payment and the delays you faced at check-in. We will provide additional training for our front desk staff to ensure they are better equipped to assist guests moving forward.The presence of roaches and the issue with your shower curtain are unacceptable, and we are actively addressing these problems with our maintenance and pest control teams to ... read more
The under the bed sheet is so dirty and they haven’t clean for months it’s blood and hairs on it so disgusting
Business response:
Dear John, Thank you for taking the time to share your feedback. We are truly sorry to learn about the unpleasant conditions you encountered during your stay. This is not the experience we aim to provide, and we understand your frustration. We are currently addressing these concerns with our housekeeping teams to ensure that our property is thoroughly cleaned and well-maintained for future guests. Your comfort is very important to us, and we deeply regret that we fell short during your visit. We appreciate your comments and ... read more
The rooms smells like smoke and dirty and they don’t clean room for a week at a time.
Business response:
Dear Kenneth, Thank you for staying with us and informing us about the issues you are experiencing with the smoke. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Our front desk is always there to assist you. Apart from this, we hope you had a pleasant time. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
The property is average
Business response:
Dear Kenneth, Thank you for choosing us. Our primary aim lies in the complete satisfaction of our guests with the hotel experience. Please accept our apologies for the issue during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance. However, we will pass on your remarks to our respective team members for correction. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
Rooms have wired smells to them and They have Roaches.
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear about your concerns. Cleanliness and comfort are top priorities for us, and we appreciate your comments as they help us improve. We will address these issues with our team to ensure a better experience in the future. We hope to have the opportunity to provide you with an improved stay.Sincerely,Hotel Management
The general manager lacks professionalism and is beyond rude. I would think as a general manager you would set the best example for a guest but no she exudes a negative attitude that shows she has no desire to be there. Even the property lacks care. When I was there for 3 nights the latch to my door was broken and I was told maintenance would get around to fixing it, yet they never did. Definitely wouldn’t return.
Business response:
Dear Kelsie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.