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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst place ever! I run away from that place. Terri le stuff that is indifferent and slow . Promises does not deliver, hangs up the phones, . Garbage smell. Dirty sheets. Broken shelfs. Old , terrible stains on a carpet, have a video of others passing out from smells. Garbage can is inside on a first floor. Unbelievable.
Business response:
Dear Stella,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, including the unpleasant smells, cleanliness concerns, and unsatisfactory service. Your experience is far from the standards we aim to provide, and we deeply regret the inconvenience you faced. We are addressing the concerns you raised with our team to ensure immediate improvements. Please know that guest comfort and satisfaction are our top priorities, and we are committed to providing a better experien... read more
there was no breakfast, and they said they served breakfast. very un-tidy
Business response:
Dear Robertson,Thank you for your feedback. We apologize for the issues you experienced with the absence of breakfast and the untidiness of the property. This does not meet our standards, and We regret the inconvenience this caused. We are reviewing our breakfast offerings and cleaning procedures to address these concerns. Your comments are valuable to us, and we hope you consider staying with us again for a more satisfactory experience.Sincerely,Hotel Management
Don’t stay here Front desk was polite. The downstairs was ok. But once we got off the elevator on the 2nd floor, it was completely different. The hall smelled of mildew and old smoke. The room was appeared clean but once you looked closer, it wasn’t. The kitchenette was old with broken and in disrepair. There wasn’t even a bathroom door. I just took my suitcase and left, didn’t even stay for the 2 nights I paid for. This is my 2nd bad experience with this hotel chain in different cities. I won’t try them again.
Business response:
Dear Angelia,Thank you for sharing your experience. We deeply regret that your stay did not meet expectations and sincerely apologize for the issues you encountered with cleanliness, the kitchenette, and the condition of the hallway. This is not reflective of the standards we aim to uphold. We are actively addressing these concerns to improve our facilities and services. We understand your frustration and appreciate your feedback, which is crucial for our improvement. We hope you reconsider and allow us another opportunity t... read more
Wouldn’t stay again
Business response:
Dear Julianna,Thank you for your feedback. We regret to hear that your stay did not meet your expectations. Your comments are important to us, and we are committed to addressing the issues you experienced to enhance our services. We sincerely apologize for any inconvenience caused and appreciate your input. We hope you reconsider staying with us in the future, giving us the opportunity to provide a better experience.Sincerely,Hotel Management
The non-smoking room reeked of cigarette smoke, the sofa was torn and looked disgusting, the kitchen area looked like someone had beaten it with a baseball bat with missing handles on cabinets and dents on fridge.
Business response:
Dear Crystal, We deeply regret that your stay did not meet your expectations. The issues you have described with the room’s cleanliness and condition are unacceptable and do not reflect our standards. Please accept our sincere apologies for the discomfort you experienced. We are addressing these concerns with our team to ensure improvements are made. Your feedback is invaluable, and we hope you will consider staying with us again for a much better experience.Sincerely,Hotel Management
Property is ver run down with no working ac in the hallways
Business response:
Dear Tommy, Thank you for providing your feedback. We sincerely apologize for the condition of the property and the issue with the air conditioning in the hallways. We understand how these factors significantly impacted your stay. Your feedback is appreciated, and we are committed to improving our facilities and ensuring a better experience for all our guests. We hope you will consider visiting us again to see the improvements firsthand.Sincerely,Hotel Management
The worst hotel ever This hotel should not be in service. Horrible horrible horrible
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
My issues is not with the property but with expedia, my money was taken and no reservation was made,and I was unable to check in
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear about the issues you faced with your reservation through Expedia. We understand how frustrating it must be to have your money taken without a confirmed reservation. While this situation is beyond our control, we encourage you to contact Expedia’s customer service for assistance with resolving this matter. We hope your concerns are addressed swiftly and that we welcome you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.