This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was having mold smell The hot water pipe was leaking whole day in the bathroom tub and due to that the whole bathroom was foggy. Bathroom faucet was not working.
Business response:
Dear Venkat, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Full of Roaches The room was full of roaches, the furniture was old, paint was coming off the walls. Clearly this hotel is neglected to say the least. I was so afraid roaches would crawl in the bed, I hardly got any sleep, I kept the lights on. I asked about pest control and the young told me there's no pest control on weekends but frankly with the amount of roaches that I saw with the lights on, it's clear there's no pest control at all. I attempted to checkout but she told me since I'd already paid for both nights through ... read more
Business response:
Dear Brittainye, We apologize for the experience you had during your recent stay. Your feedback is concerning, and we take issues like this very seriously. We have immediately addressed your concerns with our pest control service and maintenance team to ensure this issue is resolved. We understand the importance of a comfortable and clean environment for our guests, and we regret that we did not meet your expectations. Your feedback is invaluable to us as we continuously work to improve. If you reconsider, we would appreciat... read more
Bugs, dilapidated accommodations Filthy floors, dirty microwave.
Business response:
Dear Guest, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us a chance to provide you with the flawless stay you deserve on a futur... read more
Almost things are not working right.
Business response:
Dear Buy, We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we take it seriously. Please know that we are actively working to address the issues you've mentioned to improve our services and facilities. Your comfort and satisfaction are our priorities, and we regret falling short of your expectations. If you decide to give us another chance, we would be grateful for the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
Was very dingy and there were roaches.
Business response:
Dear Caija, Thank you for your feedback. We sincerely apologize for the condition you experienced during your stay. Your comments regarding the cleanliness and presence of pests are deeply concerning and not reflective of our standards. Please be assured that we are taking immediate action to address these issues. We value your feedback as it helps us improve our services. We hope you will give us another chance to provide you with a more comfortable and pleasant stay in the future.Sincerely,Hotel Management
They charge a deposit which was not listed. They DO NOT have any dishes or cooking utensils, there was no microwave or coffee pot. The hall I stayed in at the end by 2 other rooms was a dead body smell. I literally thought there may have been a Jeff Dahmer wanna be next door. The room itself smelled fine and was clean but I was pretty salty they didn’t have anything to cook with and no microwave when they advertised they did.
Business response:
Dear Laissez, Thank you for sharing your experience with us. We apologize for any confusion regarding the deposit and your room's lack of kitchen amenities. Your feedback is important to us, and we will review our communication to ensure clarity for future guests. We also regret the unpleasant odor you encountered, which we take seriously and will investigate immediately. Please accept our apologies for falling short of your expectations in these areas. We appreciate your understanding and hope you might consider giving us a... read more
No limpian las habitaciones. No tienen servicio de cuarto . Parece más un hotel de Refugiados muy mal aspecto
Business response:
Dear Angel, Thank you for sharing your experience. We apologize for any confusion regarding our housekeeping services. At our property, we provide cleaning on a weekly basis as part of our extended stay model. Additional cleaning services are available upon request for a nominal fee. We regret if this was not communicated. Your feedback is important, and we will review our communication practices to ensure clarity for all guests. We strive to provide a comfortable and welcoming environment, and we appreciate your input as we... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.