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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Business response:
Dear Angel, Thank you for your feedback. We regret that your experience fell short of expectations. Guest satisfaction is important to us, and we appreciate your input as it helps us improve. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
There were multiple roaches found crawling around the room.
Business response:
Dear Emily, We sincerely apologize for the discomfort you experienced during your stay. We understand the seriousness of the issue and take reports of pests very seriously. Our team is addressing this matter immediately to ensure it is resolved. Cleanliness and guest comfort are top priorities for us, and we regret any lapse in our standards. Your feedback is invaluable, and we are committed to providing a much-improved experience for all our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel ... read more
Friendly service, but black mold and cockroaches The girl at the front desk was nice and easy to work with in getting checked in. The room was very bland and about what I expected for $100 for 1 night. However, I was not expecting to see black mold and roaches in our room.
Business response:
Dear RONALD, We sincerely apologize for the disappointment and discomfort you experienced during your stay. It is unacceptable that you encountered black mold and roaches in your room. We understand the importance of a clean and comfortable environment and regret that we fell short of meeting your expectations. Please know that we take this feedback seriously and take immediate steps to address these issues with our housekeeping and pest control teams. Your experience does not reflect our standards; we are committed to impro... read more
Room was very dirty & no basic dishes kept even though it said extended stay
Business response:
Dear Murali, Thank you for taking the time to post your online review. We deeply regret to learn of the cleanliness issues you encountered during your stay with us. Your feedback is invaluable, and we sincerely apologize for any inconvenience caused. Rest assured, we will address this matter with our housekeeping team to ensure that such oversights are not repeated. We appreciate your patience and hope you'll consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely,Hotel Ma... read more
i booked online and when i got there they said it was over booked. so i slept in my car
Business response:
Dear leslie, Thank you for sharing your experience, and we apologize for the inconvenience you faced due to the overbooking issue. This is not the standard of service we strive to provide. We understand the importance of a confirmed reservation and regret the impact this had on your stay. Your satisfaction is important to us, and we hope to welcome you back soon..Sincerely,Hotel Management
The room I had was roach and bug infested. Bath tub looked as if it hasn’t been cleaned, the door was patched from where it seemed that someone had tried to bust in, bath towels had stains, hair was on inside of sliding door to bathroom, desk chair disgusting with stains, and mgmt didn’t seem concerned, safety, cleanness and respect goes a long way. Property in a beautiful and clean area, walking distance to restaurants and a beautiful hospital right across the street from this place, with mgmt should be ashamed and embarras... read more
Business response:
Dear Jacqui, Thank you for sharing your feedback, and we apologize for the issues you experienced during your stay. This is not reflective of our standards, and we take cleanliness and guest satisfaction seriously. We are addressing your concerns with our team to ensure improvements are made. Your comments are invaluable as we strive to provide a comfortable and safe environment for our guests. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincer... read more
Do NOT stay here
Business response:
Dear Diana, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another opportunity to provide you with the exceptional hospitality you deserve as our guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.