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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Given wrong rooms at first. Rooms were dirty, outdated and damaged. Didn’t have clean towels, all of bedding
Business response:
Dear Mark, Thank you for bringing this matter to our attention.We sincerely apologize for the subpar experience you encountered during your recent stay. Providing clean, comfortable accommodations is fundamental to our commitment to guest satisfaction, and we deeply regret any inconvenience caused by the issues you encountered. Your feedback is invaluable, and we are taking immediate steps to address and rectify the issues with our rooms and housekeeping procedures. Please accept our sincerest apologies for falling short of ... read more
Elevator was out of service, and had a bad cockroach infestation problem in my room. Not sure it was a problem through out the facility.
Business response:
Dear Robert, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience caused by the out-of-service elevator and the presence of cockroaches in your room. Ensuring a comfortable and pest-free environment for our guests is of utmost importance to us, and we are taking immediate steps to address these issues. Rest assured, we will thoroughly investigate and resolve any problems throughout the facility. We appreciate your understanding and hope to have the opportunity to provide you wi... read more
It was gross. They didn’t have the right room. I had to buy towels, sheets, and an inflatable mattress. The manager never showed up to work. The one lady working the front desk just kept getting yelled at by people. I love staying at extended stay. This time it was terrible.
Business response:
Dear Enrique, Thank you for bringing this matter to our attention. We deeply apologize for the unacceptable experience you encountered during your recent stay. Your feedback is crucial, and we are addressing the issues promptly to prevent recurrence. We regret the inconvenience caused by the lack of the right room and the absence of adequate amenities. Rest assured, we are taking steps to improve our service levels and ensure all guests receive the quality experience they deserve. We appreciate your loyalty to Extended Stay ... read more
I don’t think I can find one positive about my experience. First room my kids and I walked into I felt like I was smacked in the face with an ashtray! It was TERRIBLE!! I asked the front desk to move me which she did. Second room didn’t smell as bad, but the bathroom I wanted to throw up just looking at. If it wasn’t so late in the night I would have left and went elsewhere but it was 10 pm when I arrived. Kids and I both didn’t sleep much and my son even said “mom, I would rather sleep in the car than in here!” So it was th... read more
Business response:
Dear Kayla, Thank you for sharing your experience, and we apologize for the inconvenience you faced during your stay. We take your feedback seriously and are actively addressing the issues you mentioned to ensure a more pleasant experience for all our guests. Please accept our sincere apologies for falling short of your expectations. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We hope for another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hote... read more
Really Disappointed in this hotel, spend the extra 20$ to stay somewhere else. When we came to check in there was no one at the desk, waited over 15 minutes then decided to call the front desk they finally came and started the check in. The police interrupted my check-in with a 911 call from one of the rooms. 😱They did not have the number of beds that we booked on the listing, so the five of us had to share two double beds. And my husband had to keep building the bed as it kept collapsing. And yes there were roaches and the... read more
Business response:
Dear Briana, Thank you for your feedback about your stay at our hotel. We apologize for the numerous inconveniences you encountered during your stay. This falls well below the standards we strive to uphold. Rest assured, we're addressing the issues with our team to ensure improvements are made promptly. Your feedback is invaluable, and we're committed to enhancing our facilities and services. We appreciate your patience and understanding. Should you give us another chance, we'll ensure a much-improved experience. Sincerely,H... read more
Roaches all over room and unfriendly staff refused to reimburse us after only being there one hour and said that since we used restroom and beds were sat on she could not rent room out again they kept my money and said we stay over one hour so they couldn’t give us our money back worst place we’ve even been after driving 18 hours to get here never again such a rip off staff was super ghetto cursing and sleeping on the job never never never again
Business response:
Dear Cortezah, Thank you for your feedback about your stay at our hotel. We apologize for the unacceptable experience you encountered during your stay. Your feedback is deeply concerning, and we take it seriously. Rest assured, we're investigating the issues with our team and addressing the cleanliness and customer service concerns. We understand your frustration and regret any inconvenience caused. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Mana... read more
Entire building was nasty! Trash overflowing into hallway and horrible smell throughout! Elevators not operating but I think that was a plus! I had to book somewhere else instead and of course lost my money here but I was going to sleep in my car!!! Don’t book here!!!!!!!
Business response:
Dear Charlotte, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. We are sorry for the issues you had with our elevators. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas o... read more
They gave our reservation to someone else. Then told us it was first come first serve when we had reserved and paid ahead of time for a room with a pullout couch because we had 4 kids with us. The room we were given the front door wqs hard to open and close. The bathroom door didnt shut right or lock. There was a fuse box low where our 6 yr old could reach it. An outlet cover waa half hanging off. Everything was dusty and it was a kitchenette with nothing in it. I had contact expedia and get then to get us a refund. And they... read more
Business response:
Dear Cherie, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasi... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.