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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No check-in after midnight!!! We did not stay! The Hotels.com website shows "Check-in between 3PM and 11AM". We arrived after midnight and we were told that we could not check-in at that time, the hotel computer system had recorded a "no-show" and that there is no way to check-in anyone between 00h01AM and 11h00AM!!!! We had kids with us!!!!! And, yes, we had to find another hotel to sleep that night. We ended up paying for two rooms at the Motel 6 (awful) adjacent to intended (and paid for) Extended Stay... Surreal!
Business response:
Dear JOSE, We sincerely apologize for the inconvenience you experienced with your check-in. It's clear that the situation fell short of both your expectations and our own standards of service. We understand how frustrating and unsettling it must have been. Your feedback is crucial, and we will investigate and address the issue with our team to prevent similar occurrences in the future. Please know that we are committed to improving our services and ensuring a smoother experience for all our guests. We hope you will consider ... read more
Very Poor Breakfast option, Front desk no one wish to respond for any of question, its worst hotel in my experience, changed two room both are bad.
Business response:
Dear Jagan Mohan, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Also, we are sorry that our breakfast choices did not meet your expectations. We will share these notes with the concerned individuals so that they can be improved.... read more
I never checked in. Didn’t stay at the property
Business response:
Dear Alysia, Thank you for sharing your review. We apologize for any inconvenience you experienced with your reservation. Your satisfaction is important to us, and we're here to assist you in any way we can. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
Don't stay Don't stay here. I had a clogged bathtub which they would not come in and unclog so when I unclog myself this is what I found it
Business response:
Dear David, Thank you for your review of our hotel. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Man... read more
The worst hotel I've ever stayed at. First just for value purposes there is no actual breakfast just coffee and good luck getting any because it's guarded by a mentally unstable woman who thinks she's the queen of Sheba, and tried start some stuff because we looked her direction. Obvisously whatever crappy coffee they had wasn't worth the risk. They don't have blankets, yeah I know I was shocked too. There are stains everywhere, walls, beds, floors, chairs, even the art had something carved into it. Lots of drug use, you can... read more
Business response:
Dear Sadie O'keefe, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I don't like this hotel, they don't mainteain good. Shower doesn't work. Stingy smell....I didn't stay there came out after 3 hours I told them shower not working (gave room key) and got out there.
Business response:
Dear Vivek, Thank you for reviewing your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedb... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.