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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Door are very bad condition. Toilet flush not working properly
Business response:
Dear Raquesh, Thank you for bringing this to our attention. We apologize for the maintenance issues you encountered with the toilet flush not working during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management
Roaches, dirty room, only give towels out on Monday and Friday. If you want any housekeeping, you have to come down to the front desk and get the broom yourself! Housekeeping only cleans the empty rooms, they don’t ask if you need anything. Breakfast is a joke, they don’t keep the 3 items stocked so once they are gone, you are out of luck. I would recommend you spend the extra money and stay somewhere better.
Business response:
Dear Loretta, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Beware, roaches in the room and everywhere. Literary no breakfast provided.Staff is friendly,good and Helpless.
Business response:
Dear Joseph, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
There was no shower curtain or rod even in my room.
Business response:
Dear Daniel, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the missing shower curtains in the bathroom and for any inconvenience this caused you. Please know for a future visit that our front desk is always available to help make the most of your stay. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
I will never stay at one of these properties
Business response:
Dear JOHN, We apologize for anything other than a completely satisfying stay, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.