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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ALERT AVOID STAYING @ this facility! ALERT RECOMMEND - AVOID STAYING HERE!! Recommend spending a few more Dollars to go somewhere else! DEF Not what I was Expecting, WILL ALWAYS Read Reviews from Now on. As Everyone else mentioned, hallways smelled Bad and So did the Room. The Top Lock was BROKEN, Felt Unsafe. Room was FILLED w Cockroaches (Big and Small ones). They were All over the Walls, cabinets, Counters, Fridge, even the Ceiling!! After walking into the room, Read other reviews they Won’t Refund money, so didn’t even t... read more
Business response:
Dear Jennifer, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholl... read more
Showed up at 3:05pm to check in. Waited at the empty front desk until 3:45 until an employee finally showed up. When we got our room keys, the found that the room was cleaned but there were actual boogers stuck on the kitchen wall, mold growing in the bathroom, and that our door lock was broken. Would not recommend to anyone
Business response:
Dear Tyler, Thank you for your feedback. Please accept our sincerest apologies for the maintenance issues in your room. Our team follows the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a well-maintained and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the ... read more
This hotel is below average wouldn’t be back
Business response:
Dear Jang, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to hear from you soon.Sincerely,Hotel Management
The condition of this hotel was stunningly bad! Poorly maintained, dirty looking, and just plain tacky. I was surprised. Didn't spend much time there as I was with family. If I had not been required to pre-pay, I would have definitely gone somewhere else after seeing this place.
Business response:
Dear Roger, Please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We will follow up on your concerns with the appropriate individuals. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
They will cancel an Expedia credit card reservation if you are late. No attempt to find me a room. Very unreliable. Expedia should drop them. Beware you.might end up sleeping in the parking lot because they won't honor Expedia reservations. I bet I will get no response from Expedia or extended stay America. I'd be shocked if I do How can you make it right? BED!! Not fun at 1 am
Business response:
Dear john, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Meanwhile, please reach out to us at the hotel for any further assistance. We hope you consider thi... read more
TERRIBLE I checked in, got my keys and started walking to my room. The place was DIRTY and old. Everything smelled. I got to my room, opened the door, and it smelled even worse in the room. So bad, my 5 year old asked me within 30 seconds of opening the door if we had to stay the night there. I told him absolutely not. We left the property within 5 minutes and told the manager as much on the way out. They refused to refund the night even though we never so much as sat down in our room. TERRIBLE AVOID
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing in your case and regret you had to cancel with us. Furthermore, please allow us to review the mentioned situation regarding the fe... read more
The shower sprayed all over the bathroom. Bugs on kitchen counter and in bathroom. Hallways not clean.
Business response:
Dear William, We regret that we couldn't give you a better impression of our hotel, and we apologize for any frustration this undoubtedly caused. Please be assured that we will review your concerns regarding the housekeeping and maintenance issues with the appropriate individuals in our team for immediate action. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
They false advertise a breakfast. There was coffee and a few granola bars and bags of oatmeal. And they would clean it all up before the designated times. Room was clean but the smell of cigarette smoke was awful. I used to vans if febreeze and it did not help No complimentary shampoo, etc no hair dryer Would not stay here again. Hallways dirty and smelly as well
Business response:
Dear kim, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the issues with our hotel's cleanliness and complimentary breakfast. We have strict policies prohibiting smoking in specific areas, and we appreciate you bringing this to our attention so we can address it appropriately. We also apologize that our standardized breakfast options did not meet your expectations. Your comments will be shared appropriately, as we always want to enhance our guest experience. Moreover, we provide ameni... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.