This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional management Smoking weed around the property
Horrible We asked for our money back within minutes. The lobby was smelly. When we went to our room it smelled horrible and the dirty sheets were balled up on the bed.
Business response:
Heather, thank you for your review. We apologize for the unpleasant smell you experienced during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Terrible experience!! The whole hotel smells like a cheap motel. The room was even worse! There was a bunch of dirty towels under the sink. The linens AND pillow cases were dirty! There was NO BREAKFAST as advertised. The parking in the back was completely dark. I did not feel safe parking in the back and walking all the way the around with my mother and 2 daughters. Unfortunately we could not get a refund but we would have preferred to sleep in my car. I emailed the general manager and i have not gotten a response!
Business response:
Thank you for sharing your concerns. We are disappointed to know you were unhappy with your stay. We apologize for the housekeeping issues which made for an uncomfortable stay. We will utilize your comments to take appropriate steps and enhance our hotel and accommodations. We also regret knowing you were disappointed with breakfast not being served. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.