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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was dirty
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
dirty room , trash on the floor, food I the fridge. No conditioner, no lotion, no blowdryer. front desk unorganized, fraudulent, took deposits and then made them into "fees" instead of refundable payments as proffered.
Business response:
Thank you very much for being our guest. We apologize for the housekeeping issues in your suite and the unprofessional service you received from our associates. We will share your comments with the teams involved to enhance our service levels and accommodations. We regret any inconvenience with regard to the incidental fee. Kindly note that we must have a deposit for each reservation to cover incidentals during your stay. This will be refunded. If you have any queries, please feel free to reach us at our front office. We hop... read more
Worse extended stay hotel ever!
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bad customer service Had a problem as soon as I checked in. He charged me a 100$ deposit fee and did it on the wrong name without asking my name first. He tried to make me pay the deposit fee 2x and I told him no
Business response:
Josue, thank you for being our guest. We are sorry for the disappointing experience you had upon check-in. Your feedback has been discussed with our front desk to make sure this is not repeated. Meanwhile, for any unresolved financial issues feel free to reach out to our front desk, and we will be happy to assist you. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Not Good Bad smell, room keys mess up every day, hole in wall under sink (exposed for rodents to enter), toilet seat broken, tv old and slow changing channels or turning up and down volume. No supplement for continental breakfast, and dryer cost $2.00 per cycle but had outdated drying element so sometimes had to dry clothes twice.
Business response:
Robert, please accept our sincerest apologies for the disappointing stay you had, and we regret the issues you encountered during your stay. Your comments have been shared with our housekeeping and maintenance teams to improve our service and facilities going forward so we can better serve our guests. We value all your feedback and hope you will reconsider staying with us again for a much better experience! Sincerely, Hotel Management
worse customer service ever My experience here was horrible . First I get there and there was nobody at the front desk. After about 20 mins of constantly calling, yelling for help, and walking around .. we discovered the worker was SLEEPING . After he came out like we weren’t already waiting he was so rude and helped someone else before us when we were the first people there . Overall that man was rude and the place didn’t seem very clean but we didn’t even make it to the room before canceling our stay .
Business response:
Aliyah, thank you for taking the time to share your feedback. We are extremely sorry for the disappointing visit you had and regret the issue you encountered upon arrival. We want every guest to be treated with respect and an authentic, friendly service. We sincerely apologize this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sin... read more
Business response:
Tim, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.