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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lacey, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
NEVER STAY HERE This place is horrible for starters nobody was at front desk for almost 20 min then they didn’t have keys available, when I did get key it didn’t work I had to go back to desk 3 times and he had to come to room to fix lock before I could get in. They charged me a $100 deposit which I still haven’t gotten back 12 days later after the man at front desk reassured twice it would be back on in am when I checked out. The maid who was at front desk in am told me that was a lie and that it would take 5-10 days to get... read more
Business response:
Dear Deana, we are extremely sorry you experienced so many difficulties during your stay. It is never our intention to disappoint our guests in any way, and we apologize for what you encountered. Your comments are shared with the appropriate team members, and we are taking corrective steps to prevent these issues from happening again. Meanwhile, please reach us out at our hotel if you need further assistance regarding the refund. We would like to regain your trust, and we hope you will give us that chance in the future. Sinc... read more
Business response:
Lacey, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are very sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I'd rather sleep in my car. No screens on any of the windows. No AC in the bedroom. No kitchen appliances. No bathroom amenities (toiletries or hair dryer). Homeless/drug addicts lurk in the parking lot at all hours of the night. Side entrance never works with your key. I felt extremely unsafe.
Business response:
Thank you for choosing our hotel and taking the time to rate your stay. We are sorry we did not live up to your expectations, or ours. We apologize for the difficulties you encountered in your room and with other guests. We regret the inconvenience caused and hope you will give us another chance to provide you with the excellent service and accommodations you deserve. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There was no vent at all in the bathroom. Room was not good, it was not what we expected. Asked the staff to change the room on our arrival but they said it is fully occupied. At we checked in late night so did not had any options. Booked for 2 days but checked out next day morning.
Business response:
Thank you for being our guest. We are sorry for the issues you had in your room and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our accommodations moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Not an issue that most will experience, but an issue I had personally that left me upset. Didn’t even get a chance to stay in the room that I booked for 60 dollars for a single night because I was unaware that the staff is not legally allowed to serve anyone under the age of 21. That part is not their fault, they’re simply following the law- the issue arose when I contacted Hotels.com for a refund, since I couldn’t even stay in the room I had paid for in advance. The customer service rep that I contacted was very helpful, an... read more
Business response:
Brendan, thank you for your review. We are sorry you did not experience some of our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. On a positive note, we are happy you liked the service provided by one of our associates. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
The worst kept hotel I’ve ever seen. Between gross smelling rooms and room ceilings with leaks, it was a real disappointment.
Business response:
Leo, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
BED BUGS Bed bugs! Hotel won’t even own up to it I’ve been given three different numbers and no response.
Business response:
Corina, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.