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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, unkept, and smelly The facility is not well kept. As soon as you walk into the lobby the smell of dirty carpet hits you. The lobby is dimmed lighted, the furniture scratched and stained, the floors on the way to the elevator and the room are dirty. The room was in terrible condition and also smelled like dirty carpet. The mattress for the sofa bed in our room had stains on it. The curtains had like seemed blood stains. We stayed 2 nights and our room was not cleaned after our second night. I went to the front desk to ... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. So... read more
Our room was very clean! Cleaned by Tabitha? Hotel in a great location!
Business response:
Thank you for sharing details about your experience at our hotel. We are glad you liked your well-kept room and that you found our proximity to be ideal for your plans. However, we are sorry for any inconvenience caused to you. We hope to have an opportunity to host you soon. Sincerely, Hotel Management
The room it’s self was not clean. There were dog bones from a previous stay under the couch in the room as well as stuff all over the carpets and counters. The staff was nice and helpful but the hotel room itself wasn’t up to par with my standards and if I would have known that I would have never stayed there. I couldn’t even really throw my trash in the room away because the trash cans were filled and nobody took them out for the two days I was there. The room had a horrible order to it but also smelled like it tried to be ... read more
Business response:
Michella, thank you for your review. We apologize for the odor and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Booked room with Hotels.com only to show up and be told they didn’t have a room for us even though we had a confirmation number they gave our room away.
Business response:
We appreciate you taking the time to provide feedback. We are sorry for the reservation issues you encountered, and we were overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
They have bed bugs and I have bites all over my body and they won’t refund my money or answer my calls
Employees need to be more knowledgeable I drive 7 hours from Louisiana to Dallas. I called extended to let them know I would have a late check in for about 12:45 to 1:30am. The lady on the phone said someone would be there to check me in. I get to the hotel at 1:17ish and nobody is at the desk. Then I see a sign on the wall that says the office closes at 11pm. My family along with my 7 and 5 year old daughters had to sleep in our freezing cold car all night and made it to their business meeting with untamed hair and unbrushe... read more
Yuckie!!! Seemed like a crack house. Smelled like smoke. No pillows, stained walls....just gross! Best part was customer services rendered by employee “DJ”
No encontraban mi reservación. Habitaciones sucias. Ducha dañada
Business response:
Thank you for being our guest. We are sorry about the issues you experienced with your reservation andin your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.