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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No light bulb over the stove , toilet seat and over toilet , door was getting jammed water laying in back entrance etc
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I hate this hotel I hate it here. They lied and said they have additional things to make our stay the best I called the front desk and ask for a coffee maker and they said they didnt have one and kept telling me that the manager would be there at certain time and didnt she never showed up. Front person in the office was always gone. I was told I would get a discount because of it and never did. When I left I ask again and was told the manager never showed. Addition to that the man told me that we could get some dishes and wh... read more
Room was not clean. Kitchen was not clean. Overall not worth for the money I spent
Business response:
Thank you for your review of our hotel. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The exterior of the property is clean and in a good location. My room had issues (rusty microwave and a bathroom door that did not close). The hallway smelled and the walls are thin (I had to sleep with TV on to reduce noise). My room was not cleaned a single time during my stay and I was told that it was because I had a 7 day stay. I had to take my dirty towels to the front desk in order to get clean towels. The staff was helpful.
Business response:
On behalf of our entire team, we would like to offer our apologies for our hotel not living up to your expectations with the accommodations. We do not take these concerns lightly, especially concerning housekeeping service issues. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We are committed to providing superior service so we assure you that this will be resolved and will not happen again. We appreciate you being o... read more
We made reservations, showed up to the location and they did not have any available rooms. The front staff called the other locations and they didnt have any either. The staff basically said oh well. Didn't even apologize.
Business response:
We would not only want to apologize for the inconvenience you had due to the reservation issue but also for how the entire situation was handled by our staff at our front desk. Your feedback has been shared with the departments involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you give us a chance to regain your confidence in our hotel on your next visit. Sincerely, Hotel Management
DISGUSTING! Absolutely FILTHY and DISGUSTING! Read all other reviews, they are accurate. Unfortunately we cannot unsee or unsmell that place. The hallways are filled with smoke from everyone smoking , the shower leaked so there was 1/4” of standing water on the bathroom floor, there was a cigarette butt and used q-tip in the fold out bed...shall I go on? I ended up leaving at 10PM and driving another 3 hours JUST TO AVOID SLEEPING HERE! In case you’re wondering, they kept my money. If you’re thinking about it, DON’T DO IT!!!
Business response:
We offer our sincere apologies for failing to provide you a clean stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy." Your input regarding cleanliness and the odor is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Really disappointed. Desperate need of the Property Brothers from television to remodel the whole place. I normally keep my daughter on the weekends when i come into town but i didnt want her to stay with me at this facility.
Business response:
Thank you for choosing to stay with us. We are sorry for the disappointment you had regarding our property needing update and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Great curb appeal that stopped at the door. The lobby smelled of urine from an abundance of either diapers or dogs. The “continental breakfast” was prepackaged muffin kept behind the desk, no coffee ready, no juice. The staff, while polite, seemed inexperienced. The room was adequate but minimally equipped. The halls and side entrances were dirty. I guess I didn’t understand what an extended stay hotel was.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand le... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.