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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, unclean, unsafe location. Rude, discourteous staff.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay, and we are also sorry that our associate was rude to you. We have followed up with the appropriate team to make sure we do not disappoint you in the future. We also apologize that you found our location unsafe. We value your comments and do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
PROS: The guy checking us in (Iffy) was extremely nice. They also do not hold an incidental charge on your card. CONS: The room smelled like bleach, very strongly. I am 8 months pregnant and did not feel safe sleeping with the fumes. I asked if we could change rooms and the lady at the front desk told me that they were all sold out and she still had more people coming in that night. (The parking lot hardly had any cars in it) I told her I was pregnant and the smell was very strong could she trade me rooms with someone who ha... read more
Business response:
Thank you for being our guest. We are sorry for the odor and cleanliness issues you had in your room and that we were unable to resolve it to your satisfaction. Your feedback has been shared with the appropriate teams to make sure we are more diligent moving forward. Also, we have asked our housekeeping to ensure proper procedures are being followed to remove the smell. We regret the inconvenience and hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
The air conditioner had mildew in it, causing a relative to have an allergy attack. The outlets sparked when plugging things in. The TV guide was wrong, with few options to choose from. The onsite laundry failed to function causing us to waste money using another washing machine.
Business response:
Thank you for posting a review of your visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Joe was try make paid phone bill hotel charge 150 say I had 7 day leave premises or evicted bill I did not use hotel phone
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.