This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Normally extended have cooking supplies in the room. This one you had to request everything. Even extra sheets. The sheets on the pull out were dirty and the mattress had old blood on it. Seriously. The sheets on the bed were old and worn. Having tears and stains. The room was never cleaned by a maid service while we stayed. Their pool was green. Literally green. Super cheap and definitely what you paid for.
Business response:
Briana, thank you for your review. We apologize for the difficulties you encountered while you were here. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
1. The closet had only one dry cleaner type hanger which would not hold one pair of pants without bending. 2. One of the desk drawers fell on the floor when I opened it. 3. The shower diverter which directs the flow of water to the shower head was missing........only the tub nozzle worked.........had to splash water up onto my body to bathe. 4. No hair dryer in the room. The front desk said they would try to find one and I never heard back from them, so I could not wash my hair because there was no way to dry it. Of course I... read more
Business response:
Robert, thank you for choosing to stay at our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. Please consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
DISCRIMINATED THIS HOTEL 2AS HAS ALWAYS BEEN EXCELLENT. BUT. THE FRONT DESK MAN TOOK MY RESERVATIONS AND SENT ME TO ANOTHER HOTEL MILES AWAY AT 1100PM AT NIGHT. UNSAFE FOR A ELDER LADY AT NIGHT AND BOOKED AND SECURED WITH MY CREDIT CARD HE JUST DISCRIMINATED AGAINST ME FOR RACE AND AGE
Business response:
Dear Charlotte, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
bring some disinfectant You get what you pay for. $65 a night is very cheap for this area. There was large, dried blood drippings on the bathroom door and by the bed on the wall. I would bring a bottle of bleach to clean if I had to stay here again.
Business response:
Shannon, thank you for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are directed to our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
The Most Disappointing Stay A truly disappointing and traumatic experience.
Business response:
Julie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hallways smelled of mold and urine. Our room had trash under both beds and food on the pull out sofa. The new manager was very helpful though
Business response:
Barbara, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Man... read more
I booked a room for 4 adults. The hotel smelled of somthing cooking. The pull out sofabed was dirty and not big enough for two adults. The bathroom was old and dirty. We cancelled the remaining nights, and booked a different hotel.
Business response:
John, thank you for reviewing your stay. We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Will NEVER stay again The place was very run down. EVERYTHING needs to be updated. Hallways smelled. Not sure of what. Just smelled old. First room they put us in was disgusting. Maid did a horrible job or the room wasn't ready. 2nd room not much better. Had to go to the store to buy wipes to wipe down everything. Found an old sock under the bed. towels and wash cloths were found behind the night stands. Never used the kitchen because it didn't seem sanitary. Pool was disgusting. Trash was rarely emptied. That may have been ... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.