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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good at all .
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible place I realize this is a “no frills” hotel, but it was filthy and smelled horrible. It is badly in need of renovation. The clerk whi checked us in was great, but the rest of the staff was grouchy to put it nicely. The trash had not been emptied in our room and it was filthy. There was no coffee made in the middle of the breakfast hours and the staff was not pleased about having to make some more. In short, this is probably the nastiest stay ever. Had we not already paid, we would have left and found some place else... read more
Business response:
Melanie, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Roni, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hidden horrors Ive been meaning to write this for a while because i have never came across anything like this and i am constantly on the go for work and my kids so i book hotels constantly....The overall layout was great,appeared to be clean good space not cramped. Now what scared me what was in the cupboards in the kitchenette area. One cabinet had a foul smelling trash bundle left behind in it. There was also 2 microwaves and one had a smelly mold growing on the inside...what worried me the most was the cabinet near th... read more
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel ... read more
Horrible no manager the carpet dirty No dishes the hotel very dirty the bathroom dirty
Business response:
Norma, on behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you experienced. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
No extra blankets available in room for sofa bed. Sofa bed had debris in it. Toilet seat was ready to be replaced (worn), no kitchen ware available. Breakfast was a big disappointment, coffee with muffins..
Business response:
John, we are very sorry we failed to deliver the exceptional stay you deserved. Please know, our in-room amenities are such as towels and linens are kept at the front desk. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I had made a reservation and paid ahead of time. When I go to check in they can’t find me In the system. I had to call orbitz and they were able to sort it out but I had to wait another hour to Get a room . I have never had this problem before . Very disappointed
Business response:
Nic, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room was not even vacuumed. I could see paper and clothing tags from the previous stay stuck to the bathroom counter and this wasn’t cleaned. There was no trash can in the bathroom. Don’t even get me started on the 2 amazing chairs that were in the room, tons of food stains, yuck! This had to be the dirtiest room I have ever stayed in. Glad I checked out a day before my planned check out.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies for the cleanliness issue you encountered in your room. Your feedback is discussed with the concerned team with to ensure we deliver well-appointed room to all our guests moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.