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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave away the suite we had reserved and paid for by the time we got there.
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Dan, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This is the most horrific experience I've ever had at a hotel in years!! I first checked in Saturday August 11th about maybe 3:15 p.m. in the afternoon, at that point everything was fine I checked into my room requested a few plates, glasses, dishes and even washed my hands and left a towel on the sink near the bathroom area. I left the hotel and within 2 hours returned and the room was completely cleaned up and my silverware and dishes were removed. I checked with the front desk and they could not explain to me what gad hap... read more
Business response:
Eddie, we sincerely apologize for the inconvenience you had while staying with us. What you experienced is unusual, and we are reviewing this situation with our entire team to ensure this never happens again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
room was not very clean, power went out, wouldn't recommend
Business response:
Erica, we are sorry for the unpleasant experience you had with us, and for the cleanliness issue, you faced during your stay. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nasty, room wasn’t clean sink was broke had to bathe in kitchen.
Business response:
We are truly sorry for the issues you experienced during your stay and regret the inconvenience it caused. Your feedback has been discussed with the maintenance and housekeeping team to be more diligent with their work. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us about the same. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
You get what you pay for. Needed a suite hotel close to the airport for an early morning flight. Check in was smooth, but when we got to the room there was no set up for the fold out couch, the room smelled bad and the remote for the bedroom TV didn't work. Front desk was understaffed when we asked for batteries for the remote, which did not fix the issue. Beds were uncomfortable! Also no dishes, glasses, silverware provided in the room, which we would expect in an extended stay hotel.
Business response:
Michelle, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It took 6 calls - they kept transferring me to a call center in Marion, IN (?) - to even get someone to talk to at the hotel after I had booked this on Travelocity. Eventually someone of the six told me something had happened to the phone service so I hadn't been able to reach the front desk. Then I found out that, despite the LIST at the airport help desk which says they have one, this facility does NOT have a shuttle available. So I ended spending nearly $60 extra for cabs back and forth. The cab service was pretty iffy a... read more
Business response:
Charlie, we are sorry for your disappointment with our facilities and regret the inconvenience it caused. We value your feedback as it will help us improve our guest experience moving forward. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Clean/repugnant curry smelling, old fashioned hote 1. Hotel Smelled ingrained with middle eastern/Far East food spice/curry... repugnant.... the owners should not cook their food in the hotel . TV was old and in poor working condition..... mix match of wood door trim, kitchen cabinets - And old wall texture finishes. Not worth the $100+ I paid.....
Business response:
Alejandro, thank you for evaluating your stay. We are sorry for the inconvenience you encountered due to the odor issues and in-room amenities. Your feedback has been discussed with our maintenance and housekeeping team to look into the issue and fix the problems immediately. Until renovation plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.