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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was extremely small. We were told it was a queen size bed, but looked and felt more like a full size bed. The hotel had a satellite and majority of the channels were out for the 2 days we stayed. When I called down to the reception desk, I was told she would put in a work order, and that's all she could do, smh. Worst hotel experience I've had in a long time....
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Don't stay here Hotel is awful service is more then awful
Business response:
Clarence, thanks for the feedback. We are sorry for the service issue you experienced and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
Ripped me Credit card double dip Booked on Hotels for 242+$, then the hotel charge me again after I left for 190+ $ Can't figure out which place is shady with the billing hotels.com or this extended stay which is convenient to "nothing" . This place is in an old area that used to be a business area. Now the area just looks rundown and ghetto.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Expedia overbook the room and staff didn’t care if we have a place to stay the night
Business response:
Tuan, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Filthy room.hair in the shower. Inches of dust on fixtures. The room was oddly laid out and in poor repair. Their grab and go breakfast was non existent. Wouldn't stay here again or recommend.
Business response:
Thank you for evaluating your stay. We sincerely apologize for the cleanliness issue you had while here and that you were unhappy with our breakfast facilities. We have room inspection processes in place, and we are working with our Housekeeping staff to see where we dropped the ball. In regard to breakfast, your feedback has been shared with the concerned team members to improve our guest experiences. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Nothing good Nothing good. Incompetent staff. Downgraded us because THEY DIDN'T HAVE OUR ROOM READY!
Business response:
Please accept our apologies that we failed to deliver the exceptional stay you deserved and regret the inconvenience it caused. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Thin walls and unclean room Our bathroom was filled with hair and the refrigerator still had old food in it- someone's leftovers. The walls were so thin we were kept up until after two a.m. When we told the desk about our room they just stared at us and shrugged. We will never stay in an Extended Stay hotel (at least not this one!) again.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Door to outside no lock.. anyone could walk in Door to outside missing lock. Anyone could walk in. Heater did not work in room. Heater in bedroom loud.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
TV didn’t work well. Beds were uncomfortable. Shower didn’t have much pressure and wouldn’t fully shut off, continued to drip.
Business response:
Thank you for your review. That being said, we are sorry to know you were inconvenienced by the maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.