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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room wasn’t ready at 3 pm. When we finally got our room, the door was ajar and the windows were open when it was 30 degrees outside. The room smelled terrible.
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We have addressed this matter with the Head of our Housekeeping department and housekeeping associates to take corrective action immediately so that it does not happen again. We hope you will give us another chance to make it up to you. Sincerely, Hotel Management
Dirty room Door was propped open when we arrived, room smelled like cigarettes. Bed sheets had not been changed, even though the bed had been made, toothpaste all over the mirror with hair all over the sink area and folded towels. Floor had not been swept either. All of this on top of them not being able to find my reservation even though I had printed out my confirmation saying that I was at the correct location.
Business response:
We apologize for the reservation and cleanliness issue you encountered while you were here and regret the inconvenience they caused. We never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you... read more
Dirty, loud, and uncomfortable Worst hotel stay I ever had. The room was dirty (hairs in the towels, used chapstick in the bathtub, grime on surfaces); we complained to the front desk, and the employee said the manager would call us...which never happened. It was also extremely noisy, with airplanes taking off nearby and walls so thin you could hear every conversation and footstep. That, plus pillows so thin and lumpy they might as well been stuffed with cotton balls, guaranteed a horrible night’s sleep. Will not return, and... read more
Business response:
Caitlin, please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Hotel a chier No breakfast at 9:35 Why would I woke up early Sunday for breakfast? Just stupid and idiot.
Business response:
Freddy, we are sorry for the issue you experienced with our breakfast service and regret the inconvenience it caused. We have shared your feedback with the concerned team and will certainly step up our efforts so your next stay is even better. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Poorly trained, never again It took 40 min for the guy in front of me and then myself to get checked in. She then want to double charge me. There was no coffee at 8:00am & they only offer oat meal packets for breakfast. Never again
Business response:
We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The worst hotel stay of my life Terrible hotel. The bathtub was loose fitting plastic that was a hazard to life and limb. No handhold in the tub. Rationed to two towels and washloths, you have to bring your dirty ones to the desk to exchange for clean. No kitchen supplies at all in the room and had a very long wait to even get a simple coffee pot.
Business response:
John, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Terrible smell in room on reneged on room credit! The smell coming out of the sink drain was so bad I had to put a wet tile in it. I had three rooms booked for 2 nights at $250.00 plus a night. I was told they would credit one of my rooms for one night because of the terrible smell (I almost threw up) but when I check out the manage changed her mind and only gave me 50% one room for one night. I will never have my company or myself stay in another Extended Stay America!!!
Business response:
John, please accept our sincere apologies for the service and odor issues you encountered while here. Your comments have been shared with our housekeeping and front desk teams, and we will take the appropriate steps to prevent these issues from happening again. We will also redouble our efforts and will be training to better serve our guests. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Robert, On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Ramesh, thank you for being our guest. We sincerely apologize for your disappointing stay and regret the inconvenience caused. We hope you will consider a future visit as we would welcome the opportunity to regain your trust in us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.