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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross and Dirty I checked in at 2am with my daughter and her friend. The pull out had dirty sheets on it. After waiting for the rude overnight staff to get a new set of sheets and changing them myself, I went into the bathroom and the tub was super gross! So gross that I told the girls not to take a shower until we got to the next hotel. When I finally decided to try and lay down, the other 2 beds had dirty sheets as well and covered in long hair( which was not mine). If it wasn't the middle of the night, we would have left!... read more
Business response:
Monique, we are sincerely sorry for the cleanliness issues you encountered while you were here. We do not take cleanliness issues lightly, and we're addressing this with our Head of Housekeeping. We have checks and balances in place to double inspect every room before guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. We hope you will return to our hotel as we would have liked you to experience it on this visit. Sincerely, General Manager
Old, tired and worn out hotel We were disappointed that the condition of the hotel was not what we expected nor what the pictures lead us to believe. It was overpriced for the condition, and age of the hotel. The location is not by the airport (though it looks like it on a map), it is in an industrial park with no where to eat later at night when we checked in. Misleading location.
Business response:
Thank you for staying with us. We are sorry to know that you were not satisfied with your visit. Your feedback is important to us as it will help us to improve. We hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Don't go here Bed was like a brick and the sheets like sandpaper.
Business response:
Although you liked our location. I am sorry we provided you with inferior service and inconvenienced you in any way. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to my attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Very dirty! The first room they gave me hadn't even been cleaned!
Business response:
Thank you for your feedback. We appreciate you being our guest. We are sorry for the error our staff made, and happy we were able to correct it right away so you could go on enjoying your stay. Please consider this an isolated incident and come on back and stay with us soon. General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.