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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst ever! This was the worst hotel we’ve experienced, and we’ve stayed in over one hundred in the past 35+ years. The first room assignment, which we rejected, reeked of smoke even though it was a non-smoking room.The second one smelled musty and the bathroom smell was indescribable. Never again will we stay in an Extended Stay American Suites hotel.
Business response:
Cory, thank you for your review. We apologize for the unpleasant smell you encountered in your rooms and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
EXTEND NO MORE It was just bad, there are stains on the pillow. Water pressure was bad. You can not adjust the AC so it feels like I am sleeping in a morgue (at some point I thought I was in a morgue or I wish I was in a morgue your pick). The pillows they provided are so small I thought there were additional pillows stashed away. So needless to say I will not “EXTENDED" my stay here the next time.
Business response:
Kevin, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Check in process terrible. Credit cards did not pass. needed to input manually.
Business response:
Edgar, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Stay away from this property This place is a disaster. The check in took a long time. When we finally got to our room there were bugs crawling all over the room. The manager gave us another room which fortunately did not have visible insects. There were no paper towels in the kitchen and no glassware. There was nothing. The room looked rundown and smelled like smoke even though it was supposedly a smoke free room. There were two wall air conditioners in the room. One worked well, the other sounded as if a bomb exploding. We ... read more
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered and for the concerns you had with the air conditioner. We will share your comments with our housekeeping and maintenance teams and take steps to ensure we prevent such reoccurrences. Thank you again for your candid feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Double Dipping - Unfair check-in conditions When I tried to check in i was told that I was a "NO SHOW" because I arrived after 12am due to flight delay and didn't call to notify them. They wanted me to pay for the room again at 2am then turn around and check out at 8am because I had business at that time. I refused to pay so i had to sleep in my car. Dont find this fair because the reservation is already paid for untill check out not 12am. If its a busy day for the hotel they can turn around and double dip by renting the roo... read more
Business response:
Leonardo, thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I am a night shift nurse so I bought a several night stay when I technically only needed a couple of days. I paid for Friday night, called Friday night and said I wouldn’t be checking in until Saturday morning. The girl at the front desk checked me in and took my full 4 night payment. I go to check in Saturday morning and tell the front desk lady that I’m checking in. She said (with attitude) “a bit early for check in, aren’t you?!?” I said “it was for last night.” Get off the elevator on my floor and I am hit in the face wi... read more
Business response:
Thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. Thank you once more for choosing us; we ... read more
Horrible stay and experience We did NOT get the room we reserved and as a result an elderly adult had to sleep on the smelly floor. Disgusting place. Hotels.com “customer service” doesn’t answer their phone. We were ripped off and no one seems accountable.
Business response:
Robert, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty Sleeper Sofa We had a group of 7 and booked two rooms. 4 in one room 3 in the other. When setting up the sleeper sofa there were very noticeable urine and blood stains on the mattress. In addition, no extra sheet or pillows were available for the sleeper sofa. There was also hair on our towels and in the bathroom sink.
Business response:
Kaitlyn, thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worst experience EVER. My reservation, which I made a month ago, got bounced to another location without ANY warning or notification to a property twice as far away
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.