This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't make a reservation on Expedia. I was billed twice. One from Expedia and the other from the hotel.
Business response:
Thank you for the feedback. We regret the noise disturbance you encountered and apologize for the problem outlined in your review. As your review is anonymous, we would appreciate your additional information. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Terrible. There was a dead mouse in my room when i checked it, and when I told the front desk about it, they were extremely rude. The room was filthy. We asked for an extra pillow for my daughter and they never brought it. Nobody was up front and i waited 20mins just to check out. Overall horrible! Don't stay here!
Business response:
Steven, thank you for being our guest and sharing your feedback. We apologize for the problems outlined and for not meeting all of your expectations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We hope you will visit us again in the future so that we can provide a much better experience. Sincerely, Hotel Management
Drove over 5 hours to find that the only rooms lefy of type of room reserved were pet rooms. Had allergies, so the desk clerk gave us an "upgrade". She told us it had a hole in the shower drywall. We looked at the room. The hole was covered with evidence tape. Only room left. The room was dirty, faucet stopper in bathroom sink and bedroom lights didntwork. Reported it, but fixed it ourselves Had no choice but to take the room -race weekend. We made reservations March!
Business response:
Thank you for sharing your comments online. We regret the difficulties you ensured. We sincerely apologize for the issues you encountered in the suites offered to you at check-in. We will discuss your comments with our Housekeeping and Maintenance Departments to deliver well-appointed accommodations. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The Room was big, clean and well designed but the fans/heaters were too loud, smelly. No Glass/cup in the room. The front desks never wore mask during check in or check out . The Staff was smoking in front of the main entrance where it's written NO Smoking :) Its a joke.
Business response:
We appreciate you being our guest and providing your feedback. We apologize for any miscommunication regarding our in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Please accept our apologies if we did not communicate this to you at check-in. Also, we strongly encourage mask mandatory and provide remi... read more
Ghetto and dirty First of all the guy at the reception desk was a complete jerk and could not find a reservation so he turned us away. He had an attitude and we had to ask him if there were any rooms available which it had to been because we had reserved it and he gave us a room. When we got to the room it smelled like cigarette makes with marijuana smoke the TV did not work there was no channels we even had a roach in the room there was six people in total in our roomAnd they did not even provide a pillow for all of us ther... read more
Business response:
Maria, thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the behavior of one of our front office associates and for the issues described with regard to your suite. We apologize for the inconvenience caused to you. We will discuss this with our front desk, housekeeping, and maintenance teams to ensure we deliver excellent service and accommodations. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.