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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay We completely overpaid for this room. The entire hotel smells like smoke even though it’s supposed to be smoke-free. Our room was disgusting. There were so many stains on the furniture and the pull out bed mattress had disgusting stains on it. The bathroom looked like it hadn’t been cleaned and there were cigarette burns on the toilet snd the side of the bath tub.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping associates to ensure that it does not happen again. Please note, hair dryers are available at the front desk and it’s complimentary. We hope you will consider giving us another opportunity to host you in the future and to welcome you ba... read more
Don't Do It I've stayed in my fair share of hotels, and this was definitely the worst. Check-in went smoothly, but the room looked old and dirty. There was even old receipts left on top of the dresser. Everything looked incredibly dusty and there was a hole burned in the blanket. The room just made me feel uncomfortable there. When we went out and returned, there was blood all over the lobby. No way I'd ever stay there again.
Business response:
Larry, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. This will be relayed to our housekeeping team, and together we will make sure corrective actions are taken so this doesn't happen again. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Not a great place to stay! Remote and not clean. Looks like some people live their with their pets and weed habits. Our room was not what we requested and the desk staff did nothing to make a change even when I phoned and asked for the manager to call me in the morning.
Business response:
Thank you for reviewing your experience with us. We regret we were not able to provide you with the room of your choice and apologize that we were not able to respond to you in a timely manner. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It took forever to check in, also they put a100 dollar hold on my credit card, they didn't wear masks and the whole place smelled very very bad
Business response:
Thank you for choosing us and for reviewing your stay. We regret we were not able to meet your expectations and that you were disappointed with the hotel incidental charges. Please know, this is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We also want to share that we are closely following and monitoring all applicable state, county, and federal mandates regarding COVID-19 and reacting appropriately in this fluid environment. We appreciate your ... read more
Even though it was a no smoking room it smelled horrible of smoke. Items found in trash can upon arrival. Very noisy
Business response:
Joshua, thank you for taking the time to leave comments about your visit with us. We are sorry our housekeeping services were not up to par. We have steps in place to inspect every room prior to a guest's arrival, and we apologize we overlooked some areas. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.