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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Donald, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
It was not as advertised. No breakfast, no pool, not cleaned to Covid standards. Front desk was short staffed or just poorly ran and covered with shower curtains. Check in was far from contactless. The sides doors were constantly propped open for anyone to enter. The outside door near our room was not functional so we had to go around the hotel each time we entered. The hotel is nonsmoking but smelled like smoke.
Business response:
Tami, thank you for your review. We are sorry for the difficulties you encountered upon check-in. Your feedback will be shared with the appropriate team members to make sure we are consistent with our service delivery. We also apologize for the maintenance issues and odor you experienced. We have asked the concerned team to address the problems you outlined. Meanwhile, please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We would like to regain your trust and h... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Bad stay There were mice running in the hallway and they tried to give me a smaller room which i paid for bigger room no trash can in rooms the room was very dusty i will never go back again
Business response:
Thank you for choosing our hotel for your recent stay. It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We apologize that your suite was not thoroughly clean, and we have also alerted our pest control provider to service the hotel. Please be assured that we will make every effort to make sure such problems do not occur again. Thank you once again for being our guest, and we hope you will give us another opportunity to provide you the stay you deserved. Sincerely... read more
Dont do it The hotel staff we constaintly invading my privacy. The place stunk.
Business response:
Thank you for taking the time to inform us of your stay. We will do our best to improve for all our guest. Thank you again for informing us.
Hotel oversold I arrived to the hotel and they were completely sold out and could not find me another property to stay at for the night
Business response:
Omari, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.