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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is run by con artists! Never received any communication after booking until I got an email asking how my check in experience was while I was sitting at home hundreds of miles away. No clue how they can claim I checked in when I never even knew I had the reservation. Expedia attempted to get the hotel to issue a refund, but they denied and even had the audacity to tell them I actually checked in. Thankfully my credit card company is understand and has blocked the charge on my card. STAY AWAY!
Business response:
Thank you for taking the time to review our hotel. The incident you highlight in your review concerns us very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience next time. Thank you once again for your feedback. We hope you will consider and give us an opportunity to make this up to y... read more
Will Not go back The room had a bad odor and not extremely clean.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerel... read more
For being a “smoke-free hotel” the room smelled like every occupant before chain-smoked for hours. Paid for room with a queen, got two tiny doubles - basically twins. Outlets in the room did not work. Had a gorgeous view of a questionably green swimming pool.
Business response:
Thank you for staying at our hotel. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for the maintenance issue you had in your room and have shared it with the appropriate individual. We hope you will visit us again in the future so that we can try our best to provide you with the room that best meets your needs. Sincerely, Hotel Management
Would not stay here... if you do you have been forewarned.
Business response:
Nikki, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we weren’t to the mark in this attempt. We hope you will accept our apologies for the difficulties you had and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Pague por desayuno incluido y solo ofrecían un mugrón y café. El cuarto apretaba a cigarrillo, no rexogieronnnunca la basura del baño y el microhonda no servía.
Business response:
Thank you for the feedback about your recent stay. Please accept our apologies for the housekeeping issues you encountered during your visit. Our housekeeping staff is passionate about providing our guests with the cleanest accommodations, so we are investigating this situation to see where we failed in providing this to you. We assure you that we will make changes so that this does not happen again. We are sorry also for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to as... read more
I liked that property is close to airport. I didn't like the fact that front desk kept calling my room for me to go back downstairs from my room after I had been down there two times
Business response:
Thank you for letting us know about your stay. We are sorry for the service issues you encountered. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.