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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never leave reviews, but am making an exception. On arrival the lobby seemed nice, and the check in staff was helpful. However after checking in to our suite (which was freezing), we could tell that "renovations" were more like polishing old stuff (tub/sink were just sprayed with some kind of specked "update" paint, etc., lots of cut corners). There was a sign in the room that said "Need anything? Please ask!" Only a tiny shampoo was provided, so I called to ask for conditioner-nope they don't have any. The toilet was clog... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Rest assured, your feedback has been shared with the housekeeping as well as the maintenance team to be more diligent in their efforts so that our future guests’ do not encounter a similar issue. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodation... read more
We were assigned one room that was already occupied and then we got someone else’s room and they had to be reassigned. Need some organization and management
Business response:
Jalencia, thank you for choosing our hotel for your stay and for taking time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Broken appliances and COCKROACHES! The full size fridge in the room was broken on day one. Fridge was replaced with another that barely worked and I wouldn't trust to keep food cold. We were mainly using for water/Gatorade for a convention, but it still severely hampered our stay. Microwave was missing the glass turntable and when I asked the front desk about it, they said "Yeah, we have a number of rooms missing those and they are on back order. Here's a plate. That should do". While I was asking about that, another guest w... read more
Business response:
Stephen, thank you for reviewing your stay. We are sorry for the issues you encountered during your stay. Your concerns will be shared with our maintenance team to fix it immediately. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. We hope we have the opportunity to make it up to you on a future stay. Thank you again for your feedback. Sincerely, Hotel Management
Don’t do it. The room was clean, the front desk attendant was friendly. It was downhill from there. There were no kitchen supplies in the room. Supposedly you could call in an order for what you needed and it would be delivered. Tried to call, no reply. Went downstairs to “order”, and only half the plates and utensils we needed were actually available. Told to come back in the morning, when they were still not available. Had to make second trip to desk to get bedding for pull out. Third trip for coffee maker I never received... read more
Business response:
Tricia, thank you for evaluating your stay at our hotel. Please accept our apologies for the service issues you encountered and regret the inconvenience caused. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate team to make sure we are consistent with our service delivery. We hope you will come back and see us the next time you are in our area. Sincerely, Hotel Management
The room was large but poorly situated. It was updated but dirty. The fan in bathroom rattled when on so loudly we avoided tuening the light/fan on.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Never again. Staff wasn’t friendly upon check in. The girl that was on next was much much nicer and happier. Drunk people all over the place.
Business response:
Crystal, thank you for reviewing your stay. We are sorry for the inconvenience caused due to the other guests on the property and regret the front desk service. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Unfriendly It seemed like no employee wanted to be there and it really showed. The only time the customer service was good was when I left the clerk was helpful and actually knew how to treat a customer.
Business response:
Kevin, thank you for choosing our hotel. We are sorry for the service issue you encountered and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that we can improve our future guests’ experience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.