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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower was very deteriorated, "Continental breakfast" consisted of coffee and a bag of generic vanilla and chocolate cookies... rooms was musty.
Business response:
Thank you for staying at our hotel. We are sorry for the issue you encountered in your room and regret the inconvenience caused. We have shared your feedback with the appropriate team so that we can improve our future guests’ experience. We are also sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Staff was not helpful and made me feel like a burden when I asked for a good pizza place to deliver. The coffee creamer was spoiled. There was ants in one of the beds in my room.
Business response:
Thank you for choosing to stay with us. We're disappointed to read your feedback, and we apologize for your less than stellar stay. Normally our staff does a terrific job of responding to our guests' needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We have also asked our pest control provider to service your room immediately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you shoul... read more
This is not a good place to stay. There is a prostitution and drug problem at this hotel!
Business response:
Dear Guest, thank you for choosing our hotel for your accommodation needs and for the welcomed feedback. We take your safety and security very seriously and we are disappointed with what you observed throughout your stay. Your comments have been shared with our management team for further evaluation. Our security team is also well-trained and experienced, and we can assure you that your observations are being investigated to the fullest extent. It is our hope you will give us another chance on a future visit to the area. We ... read more
Sheets had not been changed and were visibly dirty. Water went off for “just a minute” which turned into at least 12 hours (but probably out of staff’s control). No apologies or concern from staff. Will not stay here again.
Business response:
Thank you for choosing to stay with us. We apologize for the housekeeping problems you encountered in your room and the plumbing issues that occurred while you were here. Please be assured that we have discussed your feedback with the appropriate teams for review and action. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Don't stayhere Was not a good place to stay. Desk clerk seem out out that she had to get up and check us in. I ask about a place to eat the answer was ,we are by the airport, what kind of answer is that. Room had a broken door inside. Tv had very bad reception could not witch. When checking out for the same cold response. Will not star here again.
Business response:
Robert, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for issues in your suite, and we will share your comments with the maintenance team to ensure it is fixed. We are truly sorry and hope you will consider giving us a second chance in the f... read more
Our stay was not that great for several reasons. I'll point out the good and the not so good. The positives: the staff was nice enough. The area felt safe enough. And the room was a decent enough setup. The negatives: the hotel hallway smelled like smoke. The trash can in our room's kitchen was full and had not been emptied. There were no linens for the pull out bed so we had to go get those from the front desk. There was no room service for our stay, and when we asked they said you had to stay more than a week to receive ro... read more
Business response:
Lori, thank you for your review. We're glad you were pleased with the service provided by our associates and that you liked the layout of your room. However, we apologize for the smoke smell you experienced in the hallways and for the inconvenience you had due to our housekeeping policy. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, being an extended stay hotel, we clean room weekly to maintain t... read more
Purchaser beware! I will never stay at any extended stay anywhere in any state. My experience was getting a room that was not clean at all. Bed was slept in and trash was lined up against the wall piled up. I couldn't believe that their housekeeping was not around to attend too these rooms. I asked to be placed in another room and that room was a smoker room I'm sure of it. It has no trash can an the TV remote was missing in the room. I left my room to stay at friends house because the noise coming from out the halls was too... read more
Business response:
Lloyd, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.