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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Move on...Not a good hotel for business travelers Last minute booking...I should have stayed at the Marriott properties down the street. Waited a good 7-8 minutes upon check-in just for a desk agent to arrive behind the counter and check me in. Walked through a wall of cigarette smoke into the lobby, as 3-4 people were out front puffing away. Bed pillows were hard and lumpy. Every time I plugged in the iron it tripped the breaker and my room went dark. Clientele is this hotel is extremely loud at night...I was awakened at 2 ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Would not stay again. I like the hotel, but our stay was not good due to the A/C was not cold at all. Additionally, the fridge and freezer would not get cold even when set to the coldest settings. So when you plan on bringing food from home, not very happy to say the least. Then when checking out, the front desk clerk would NOT give me a receipt for my room. She claimed paperwork had already been turned in and there was not way to get it to me. After some back and forth, I gave up and left.
Business response:
We apologize for the maintenance issues you experienced during your stay. Your feedback has been shared with the team, they are checking and fixing it immediately. Regarding your concern about the receipt we would like to mention that while making the reservation from the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. Thank you for being our guest, and we hope that you will choose us again in the future. Sincerely,... read more
Initial check in showed they had canceled my booking. I never canceled. This was worked out.The window frames were broken and fell out when I tried to open the window. Room 221. I managed to get it back in.They would not except cash for payment. I had to put it on my credit card. I didn't read anywhere in my booking about this policy.
Business response:
We apologize for the reservation issues you experienced at the time of check-in and that the maintenance issues in your room led to a disappointing stay. Your feedback has been shared with the team, and we are reviewing our procedures to ensure this does not happen again in the future. Please know it is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope you will choose us again when you are in the area. Si... read more
Very poor customer service.
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our team. We have shared your comments with our staff and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
Would not stay again. The hotel is great, except our fridge & freezer would not get cold even when turned to the coldest setting. Plus, our room had two air conditioners, neither A/C worked. Only the fan would work. When checking out the clerk would not print me out a receipt for our stay. She acted as though this was a unheard of request. Very disappointed!
Business response:
Donnelle, we are sincerely sorry for the issues you encountered with the air conditioning unit and that our associates were not responsive to your need. We have asked our engineering staff to immediately service the unit in the room that you occupied. We appreciate you bringing this to our attention as your review highlights where we need to refocus our efforts. We hope you will consider giving our hotel another chance to make a much better impression. Sincerely, Hotel Management
Nope No remote for the TV. Hair in the sink. Hair and food crumbs in the bed - bed was made without changing the sheets from previous person. Hallway and elevator reeked of pot. No one at front desk overnight until 7am.
Business response:
Dear Mariana, thank you for being our valued guest and for your evaluation. We are so sorry we failed to provide you with the clean and comfortable suite that you deserved. What you encountered does not meet our standards and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope to make this up to you on a future visit to the area. Sincerely, Hotel Management
I was given two rooms that were occupied by other guests. Finally got to a room after running back and forth. No comps were offered because of the inconvenience Will not stay again
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced at the time of check-in and that ruined your stay. Your feedback will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.