Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Business response:

Please accept our sincerest for the problems you encountered while staying here and regret your stay was not a great one. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will consider a future stay as we would welcome the opp... read more

Business response:

Jonas, thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Jermaine, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. S... read more

Business response:

Thank you for choosing to stay with us. We apologize for the inconvenience you had due to the roaches and for not being able to resolve the issue while you were here. Please be assured that we have asked our pest control provider to service your room immediately. Also, know we have discussed your feedback with our team to make sure we're more attentive to our guest's needs. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management