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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Made a reservation and I was transferred to this hotel by the chain. It was twenty kilometers from where I wanted to be. Breakfast was poor at best.
Business response:
Thank you for being our guest. We regret not meeting your expectations with our breakfast offerings and for not being able to provide you with an experience you deserved. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, Hotel Management
No one came to clean the room the bedsheets was smelling like it was not washed.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincere... read more
No Washcloth Or Towels , Old Food In The Fridge , Smelled Like Smoke , Pullout Bed Had No Linen On It , They Don’t Do Housekeeping ......At All !!!!!
Business response:
We are sorry for the cleanliness issues you had and that you were unhappy with our housekeeping policy. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Managemen... read more
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
It was adequate for a place to sleep. Hallways had a strange odor and the breakfast advised was not available not even coffee.
Business response:
Sue, thank you for the feedback about your stay at our hotel. Although we are happy to know you had a nice sleep in your room, we are sorry that you were unable to take advantage of our breakfast offerings. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope you will stay with us again whenever you are in the area. Sincerely, Hotel Mana... read more
SMH This place really needs a detail done,Everyday I came to my hotel I saw a new animal. Some of the people I was staying with say bugs on their bed as well. You need to beg them to clean your room.
Business response:
Pedro, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Overbooked rooms and did not inform us of mix-up I received a call after my friend tried to check into the room we were sharing that the hotel overbooked and did not have a room for us. They sent us to another hotel. They did call and make the new reservation for us which I appreciated but the new hotel (same name, 1 mile away) smelled so strong of cigarette smoke. And we were not informed of the mix up until we showed up which was not appreciated.
Business response:
Thank you for staying with us and sharing your review. Please accept our apologies for the mix up with your reservations and for the inconvenience you had due to it. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I turned on the lights to use the restroom and cockroachers scattered across the bathroom counter. They were also in the kitchen. We were without running water for over 4 hrs on Sat. The place had no dishes or necessities in the room.
Business response:
Anthony, please accept our sincerest apologies for the difficulties you encountered in your room. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincere... read more
Dirty windows, bathtub unsafe, tv reception terrible, fuzzy, very few channels, wi-fi was weak and slow. Kitchen had no dishes etc. Breakfast was very skimpy, not what was advertised. Staff was pleasant. Only thing I can recommend Will not stay here again
Business response:
Sheila, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerel... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.