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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We went to the room, it was not a two room suite. So we cancelled and went to a different hotel. It smelled and thought I might get robbed.
Business response:
We are sorry we were unable to accommodate you in the room of your choice, and for the unpleasant smell, you experienced. Your feedback has been discussed with our housekeeping team to be more diligent going forward. On your next visit, we will try our best to allocate you the room which best meets your need. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hotel refused to honor my reservation for a king size room and instead forced me to take a queen size room (even though king sized rooms were available). Consequently I had a horrible night's sleep with my feet hanging off the end of the bed.
Business response:
Robin, we sincerely apologize we were unable to accommodate you in the room of your choice, and for the service issue, you experienced. On your next visit, we will try our best to allocate you the room which best meets your need. Also, we have taken a note of your feedback as it will help us to improve our service going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
What year is it? Very limited electronic plug in availability, tv reception was terrible, NO ICE machine, and no dishes or silverware as advertised. Had to unplug clock just to charge cell phone, disappointed with room amenities
Business response:
Amy, please accept our sincerest apologies for the issues you encountered during your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will consider a future stay as we would welcome the... read more
Bathroom was very dirty. The room smelled like someone had dinner right before we got there. Asked the front desk if we can come get some plastic plates she said we don have to come down she’ll bring it up but never showed up. The beds were very uncomfortable. Overall very unsatisfactory. Will never stay there again.
Business response:
Vikram, thanks for the feedback. We offer our apologies for the difficulties you encountered during your stay with us. Your comments are important to us, so it will be shared with the appropriate team members. Please be assured that corrective actions are discussed to prevent these issues from happening again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
All Extended Stays are not equal... Do you really want to know? Well here it goes. The bathroom sink continuously kept backing up, the bathroom light might as well not have been on( it was so dark with it on). Next I had to squeeze between the wall and bed to get to the other side of the bed. When I first arrived I informed the young lady at the desk that I would be staying for a total of three nights, but the next morning when I went back to the desk to see about getting a different room, I was informed that I couldn’t do i... read more
Business response:
Louise, although you were impressed by the service provided by Erica, we are sorry for the difficulties you experienced during your stay with us. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Watch it I got there, and they had lost my reservation. The next day they still had the audacity to charge me for the room as a no-show. I was able to talk the day manager into authorizing a refund for me, but the night staff was terrible, cold, and unfriendly.
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
No stay Didn’t get to stay there because no clean rooms and customer service was awful!
Business response:
Samantha, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Bad hotel I didn’t stay they gave my reserved room away before I checked in.
Business response:
Cody, we are terribly sorry for the reservation issues you experienced during your visit. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Never ever again!!!! Horrible stay. They gave us a room and i opened the door and people were staying there. The first floor smelled like urine and fish. They had to call the police on someone. The older lady with grey hair and glasses had an attitude and kept saying she didn’t know much of any question we asked. We got put on the third floor and there were no sheets on the bed. It took over an hour to get them. We couldn’t find another place on short notice and my daughter and husband were furious. Do not go here! And we ke... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.