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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and nice
Business response:
James, it was a pleasure having you as our guest at Extended Stay America. We're glad to know you liked your well-maintained room and overall you enjoyed your time with us.Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Business response:
Cynthia, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
My room was never finished being cleaned i had no pillow cases and requested them and still never showed up i had to sleep with shirts over my pillows as cases a roach came across my bathroom sink and the bed and pillows were stained.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Not very clean or comfortable. Very disappointing for an Extended Stay. The breakfast was just muffins in a basket with coffee. Nothing else. The room was in need of an update and good cleaning.
Business response:
We sincerely apologize for falling short of your expectations for a perfect stay. Your feedback for cleanliness and our breakfast offerings will help us improve our future guest experiences. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Worst experience ever. Bad bad bad the room was dirty the shower didn't work.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and acco... read more
The trip is already stressful to begin with we had to evacuate due to the storm we get there a room smell like cigarettes had to get put in another room then was trying to book another day and the general manager was no help at all no customer service skills
Business response:
Katrina, please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Fine in a pinch, but wouldn’t ever stay again. Bathroom door was locked for over an hour, the front desk wouldn’t fix it. I finally was able to jimmy it open. Roaches in the bathroom at night. Strange pet odor in the room.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Awful There is not a lot of handicap accessability. We were told the hotel was booked. We saw about 6 cars. They put us in #350 the furthest away from everything. Moved to #224 where the toilet seat was broken, a smaller bed, kitchen has not been used in years in either room. The dishes supplied were wet and not at all acceptable. We were there for a Mayo clinic appointment and will be returning for more appointments there. I will not ever book there again. Our money was returned and we left. I chose this hotel for the area.
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.