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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of workers, dumpster was pure nasty
Business response:
Preag, thank you for reviewing your stay. Please accept our apologies for not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. We would love the opportunity to serve you again soon. Sincerely, Hotel Management
It’s a No from me Worst stay ever..just read the other reviews, they ain’t exaggerating
Business response:
Jared, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dissapointed, no breakfast when i went at 8:15.
Business response:
Getting a good breakfast is an important part of starting your day. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely, Hotel Management
It was dingy, smuges of dirt in the window and on the chairs. The stove was dingy and it constantly smelled like cigarette smoke. The doors didn't lock from the outside so anyone can walk in. The pool was green most of the week.
Business response:
Sandy, thank you for your detailed review. Please accept our apologies for the difficulties you encountered during your stay. We have asked our maintenance team to fix the lock of your door immediately and also discussed your concerns with our housekeeping team in order to make sure the protocols are being followed thoroughly. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Do you mind stepping on glass? If you don’t mind your baby chocking on glass and unsanitary conditions with plumbing issues this is the place for you!
Business response:
James, please accept our sincerest apologies for failing to provide you the clean and comfortable room that you deserved. We do not take these concerns lightly, and this matter has been discussed with our housekeeping team to take corrective action and ensure all the room are thoroughly inspected before allocating to future guests. We hope you will stay with us again so that we can have another chance to impress you in the future. Sincerely, Hotel Management
Very disappointed. When I arrived, my king size bed had no pillows. I pulled back the covers to find many Long and short hairs on the sheets. I called the front desk and they said they had no housekeeping available and the front desk would try to get me pillows and put on new sheets. Thai was at 6. When I returned to my room at 9:30 after dinner, I found a set of sheets and one pillow on the counter. One pillow for a king size bed? No one had the time to put the sheets on? When I opened the sheets to spread over the bed, I f... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Brian, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Good inexpensive accommodations I've stayed at many ESAs. This one was average, no frills accommodations. I like having a kitchenette in my room. Not eating out saves me a lot of money.
Business response:
David, thank you for choosing Extended Stay America for your stay. We are happy to know you liked the convenience of a kitchenette in your room and had an enjoyable stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.