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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay
Business response:
Zakiya, thank you for rating your pleasant experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are happy to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
I wouldn't make my worst enemy stay here The hotel room was not clean at all. I've stayed in many hotels and this has been the dirtiest by far. I tried to cancel the room or have my room switched at the front desk. The employee at the front desk was rude and like there was no possible way they could have a dirty room. Besides the room being dirty, it looked like it hasn't been updated in over a decade. The free WiFi was so poor it was practically non-existent. The single elevator in the lobby was broken so guests had to walk... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
I called to see if it was ok that i check in late and the front desk personnel had an attitude then when i get there her attitude had not changed. I get to my first room and draws where missing furniture, bathtub was dirty, and there was spots on furniture and since they were black roll around chairs it was definitely noticeable and on the leather furniture as well. There was garbage all around in the parking lot and in the hallways and whenever i needed help at the frontdesk there was no one ever there so i had to wait at l... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not too bad Nice place, could use some updating. The beds were a little hard and the air didn't work very good. We talked to management and they worked everything out though. So I would stay there again.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Cherie, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Sofa bed was broken and staff did not rectify
Business response:
Thank you for taking the time to post a review. We apologize for the inconvenience you experienced and that our staff was unable to resolve it to your satisfaction. We provide thorough training for all associates, and we will redouble our efforts to ensure this never repeats with our future guests. Your feedback will also be discussed with our maintenance team to be more diligent with their work. Thanks again, and we hope you will consider giving us a chance in the future so we can provide you with the experience you should ... read more
Left Chose to leave rather than stay.... Was uncomfortable from the moment we walked in.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Claudio, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
You Got To Be Sh*tting Me When we arrived, a room was assigned to us that clearly was not cleaned. We reported it and the front desk did upgrade us. We got to the new room and it didn't have a half of roll of toilet paper and there was a ponytail holder down in the shower drain. We stay in a lot of hotels but this clearly was not a favorite. I think with a few observations in cleaning staff would make a difference between this rating versus a good rating.
Business response:
Jim, thank you for sharing your review with us. We are sorry for the cleanliness issue you had in your room which inconvenienced your stay. We have discussed your comments with our housekeeping team, and we will be more diligent in our efforts. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.