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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was extremely dirty. The room smelled of dog urine. The bathroom faucet was broken and ran not stop. The sleeper couch was stained.
Business response:
David, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Need work The hotel staff is amazing but the rooms needs work. Shower rod was broke. I didn't know you had to request daily room clean up service's, didn't have hot water for a couple hours and I was not notified. Room/hallways smells pretty bad. Over all if they kept the maintenance up it wouldn't be that bad.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
no locks on the windows....rear downstairs exit not locked(ever)......would seem to be a security breakdown
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. Your feedback is of utmost value, and we will use it as a tool to improve our performance moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Nice place to stay Beds are comfortable..room clean. Located in between the Town Center and Baymeadows so plenty of stores and restaurants nearby. Easy parking.
Business response:
John, thank you for being our guest at Extended Stay America. We are pleased our location was convenient for your needs and that you had a comfortable time with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Made a reservation a couple weeks in advance amd called to confirm the day of knowing we were getting in late. When we arrived the hotel at 1030pm at night the check in agent told me they were overbooked and did not have a room for me. The hotel did not offer any solution to this issue and I ended up having to book a last minute hotel for twice the price and not in an ideal area to accommodate our stay. How is it ok that they have a cancellation fee if you don't show up but there are no repercussions if they overbook and lea... read more
Business response:
We sincerely apologize that we did not have any available rooms when you arrived at our hotel. We offer no excuses for this mix-up, and we are so sorry for the inconvenience. Your feedback has been discussed with our team members and we will be more diligent in handling such situation going forward. Sincerely, Hotel Management
Terrible experience The room was DIRTY. I don’t think they ever washed the floor. The elevator was even dirty. Breakfast was not ready when it was suppose to be, I did not get the King bed that I was suppose to have, instead we got 2 double beds. I couldn’t even sleep with my husband because the bed was so small. I will NEVER stay at that chain of hotels again
Business response:
Carolyne, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
We got to the hotel around 11 pm. Jamie at the front desk looked at us with a confused face and said “there are no more rooms available.” I asked how that was possible since we had a reservation. She offered to put us in a room with a broken toilet. Worried that it was all we could do at 11 pm at night we took it. When we got to the room, the bed was not made and there were dirty towels on the floor. We went back downstairs and Jamie said “there is nothing I can do.” I asked her to call expedia to get our refund started and ... read more
Business response:
Jaimie, thank you for sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Good stay No problems. Room was clean upon arrival,and very comfortable. Very easy to park and property is close to shopping and food.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know our location was ideal for your needs and that you had a comfortable time with us. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Nasty! Lice or bed bugs on bed in plain sight. Only good thing is staff was nice about me getting a refund
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As this review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.