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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mattress was comfy, the only positive. Kitchen and bathroom floors were sticky. Carpet felt damp.There were no kitchen utensils/pots/pans/ice trays. Only a fridge, stove, microwave and trash can. Kitchen cabinet wouldn't shut b/c trash can was too big. Remote to tv had tape holding batteries in. Only 2 towels and 2 pillows. Only 1/2 a roll of toilet paper in bathroom. Had to get our own toilet paper off of maid cart. Asked for 2 pillows and were told there weren't any.
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the comfort of our beds. Having said that, we are sorry for not meeting all of your expectations. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Good location but not very clean. Not impressed with the room. Could have been cleaned better. Good location.
Business response:
Although you liked our location, we apologize that you had some issues during your stay. Our goal is to provide each guest with a wonderful experience, so we regret that we fell short. Your comments have been shared with the housekeeping team, and we are taking steps to ensure this does not happen again. We enjoyed serving you and hope you will return to our hotel in the future. Sincerely, Hotel Management
Very nice place
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Had to go to the front we were in the back to get clean towels for bathing and tolet paper .Roaches in the room. Is not cleaned in 7 days. Have to clean room yourself make up the bed everyday. The price is to much to pay to have to do all of that. Very noisy people talking loud and slamming doors late at night could not sleep.
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Terrible service, we had a reservation and when we get to the hotel they told us they were out of rooms and they couldn't do anything for us. They didn't even apologize. Terrible front desk service.
Business response:
David, please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Dirty rooms , lady at front desk had no training in customer service, or she just didn’t care
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Quiet and clean. Tried to check in an hour early. Was turned away rather bluntly. The hotel was central to doctors as well as recreational places that I wanted to visit. Quiet and clean. Does need to be updated though. The continental breakfast consists of nothing more than coffee and a muffin. Easy parking.
Business response:
Patrick, thank you for choosing us. We are happy to know you liked most aspect of our hotel and that you had a pleasant stay. Your feedback has been discussed with our front office team to be more diligent with our guests request. On behalf of everyone here, we hope to welcome you back for a more enjoyable visit. Sincerely, Hotel Management
Don’t Do It! This was my first time at an Extended stay and will definitely be the last! I should have known when we pulled into the industrial park to cancel this reservation! $120 for a room that accommodated 5 people and offered complimentary breakfast was a grungy hole! The elevator was dirty, there was a cocoon outside our door. The one rickety computer chair at the table was useless to eat at, even if you wanted to. Pullout bed mattress was stained, bedspread was stained, half a roll of toilet paper for 3 people overni... read more
Business response:
Vinny, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider giving us another opportunity ... read more
Room was disgusting Room didn't appear to have been cleaned in some time. Mold on the shower tile, mouse droppings in the kitchen cabinets, fridge hadn't been cleaned or wiped down, counters disgusting, toe nails on the floor. The air conditioner leaked and the room wreaked of mildew smell. The elevator was broke we had to use the stairs which is where they keep trash. The smell was hideous. I had to go to house keeping and get cleaning supplies and vacuum. I was unable to find another hotel near by due to spring break.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.