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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice but was not cleaned my second day
Business response:
Yolanda, thank you for being our guest. We are pleased to know you had an overall good stay. But, we are sorry for the cleanliness issue you experienced while being here. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Tiffany, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
2 Day weekend Staff was friendly. Room and bathroom clean and neat. AC quiet and working. No issue parking our trailer. TV no issue. After reading bad reviews I was worried but did not experience problems. Ground floor room. I would rebook here as the location was great. Many food choices close by.
Business response:
Karen, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No es agradable este hotel es muy asqueroso y no se lo recomiendo a las personas.
Business response:
Thank you for choosing our hotel for your visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Big rooms close to shopping The room was dusty not good for a wife with allergies. The maintenance man came and wiped down the whole room. The breakfast was very limited but the coffee was good. The rooms have stoves so cooking is allowed which made the halls smelly.
Business response:
Jim, thanks for evaluating your experience at our hotel. It was good to know you were satisfied with our service and facilities. However, we apologize for the cleanliness issue. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Some items that belomged to my husband were missing
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. Please reach out to our hotel so we can talk about the missing items and assist you further. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Old and dirty Checked out after one night. Everything was bad. Bathroom dirty and rusty. No hot water to shower or shave.
Business response:
William, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Customer welfare The staff was excellent, burbwhen my kids and I entered the room overwhelming smell of marijuana. The smell made me literally Ill, eyes burning,and angry. The young man at the front desk followed me back to the room and smelled it in the hallway before getting to the room door of 336. He called his supervisor who in turn asked if we had unpacked any clothes, not caring that they have a place of business were the employees smoke weed in the rooms as they clean. There were no other vacancies, but the two emplo... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Need to improve service
Business response:
Sriman, thank you for taking the time to review our hotel. We take quality service very serious, and we strive to exceed our guests’ expectations on every visit. We are sorry we kept you from experiencing a fantastic stay and hope you will accept our apologies. We would love for you to come back to enjoy our hospitality and a much better stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.