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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Max, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
I would not let the homeless stay here Neve recommend for the one in Jacksonville. I usually stay at embassy suites but was too tired whiles driving and booked this hotel through Expedia. When I walked in the room it smelled like an old bar so I got a different room. My kids cried and said it was an old hole. The breakfast was muffins and coffee no juice no water no fruits. The room had no towels the soap was so old it was melted and wouldn’t bubble. I slept 2 hours and check out so fast Expedia was suppose to give me $25 cr... read more
Business response:
Thank you for your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please know, our Front Desk associates will be happy to assist you with any of the queries you have. We truly hope you will give us another chance to prove that we are c... read more
Questionable guests inside and outside hotel, safety concerns. Shower tiles were dirty.
Business response:
Paulo, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dirty rooms These rooms are filthy, I had to go out and buy Lysol, sprayed it's on all the lights switches, door handles and fridge and there so dirty that black crap is running down now that it has been sanitized it's gross. Hotel itself looks great untill u get into your room, housekeepers are NOT doing there job!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
DO NOT BOOK! Bedsheets were filthy and hotel staff was extremely rude. Had to book another room that night because these rooms were simply unacceptable. The hotel did not issue a refund despite this terrible service but thankfully Hotels.com's service is much better than theirs.
Business response:
Thank you for sharing your feedback. Exceptional service for every guest is our highest priority, so we are truly disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made immediately. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Nice room and facilities. Large and clean room. Reasonable prices. Friendly check in.
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are delighted that you loved our front-desk service and your clean & comfortable room. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Overpriced dirty they didn't clean under the beds Worst hotel experience ever will never book at this location again
Business response:
Mimi, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Manager? The hotel is in a good spot. The service very bad. When I arrived, I was told that I would be "upgraded" from a queen to a room with two beds. Neither bed was the size of a queen. I had to argue to get what I paid for. In the night, and in the morning, the front desk was empty. After a few minutes, the attendant appeared. Her behavior was acceptable and she explained that the manager is supposed to cover while she performs other functions essential to the hotel. However, she explained that the manager was in a meeti... read more
Business response:
Nathaniel, we appreciate you providing your feedback. It is troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their needs. You may have noticed from previous reviews, it is unusual for us to receive this type of feedback about our staff, so we sincerely apologize we let you down. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality we desire ... read more
Would not stay there The kitchen was completely empty-no dishes at all-no coffee pot-no hair dryer-half a roll of toilet paper -one bath towel. When I called the desk for a blanket for the sleeper sofa I was told they do not have any. The staff seemed to be working very hard but apparently the were overcome with FEMA residents and those displaced recently from a local fire. The halls reeked with cigarette smoke.
Business response:
Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.