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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mal servicio Estuvimos más de 40 minutos esperando a que alguien apareciera para poder hacer check in mi esposo camino todo el hotel buscando un empleado y no aparecía. Además el mal olor en los pasillos y el elevador era imposible de soportar. En el cuarto el sillón cama lleno de pelo de perro y manchado el matre, no tenía ropa de cama para este. Y el cuarto tenía olor fuerte a humedad. De verdad fue una experiencia inolvidable horrible.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. We hope you will consider giving us another opportunity to better be of your service. Sincerely, Hotel Management
Worst stay ever We had worst stay ever in this hotel. First they were not able to find my reservation with my name or phone number. Rooms were dirty and there was no housecleaning staff. The bathrooms were stinky and there was a problem with the door which was getting locked from inside on its own. There was no arrangement for all 6 members of our group although i booked the hotel room for 6 people. They had no clean bedsheets and no extra blankets for all us. On top of that, they called up in the middle of night at 2 AM ask... read more
Business response:
Rohit, we apologize you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We value your feedback and will use it to ensure we are more consistent with our service levels going forward. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Good enough Typical business traveler lite. Not terrible, not great; but the couch in the room was broken down and there was no desk chair. This contrasted unfavorably with another recent visit where the room was really quite nice.
Business response:
Thanks for choosing us again and evaluating your experience at our hotel. Although you had an overall comfortable stay with us, we apologize for not meeting your expectations for a perfect visit. Your feedback regarding the couch is shared with our maintenance team to look into it and do the needful. We hope the positive aspects of our hotel will bring you back to us. Sincerely, Hotel Management
Terrible looks like a nursing home The lady on front office tried to help us in the best way she can. Unfortunately the hotel is dirty, the room smell like cigarette, the toilet was stucked, we’re in 6 and just have one towel in room, we didn’t took a shower because we get disgusted. There was only 5 pillows for 6 and when I request more pillow, towels and someone to fix the toilet they can only give me a plunger to fix myself and extra towels but no pillows! I’m pretty sure there is a nursing home, a lot of old people with ... read more
Business response:
Monalisa, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We will be reviewing and altering our guidelines to be more diligent with our guest requests. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We sincerely apologize for not living up to your expectations. We was disheartened to see the rating. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing a good facilities and service. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
mi room iis no clean smale cigarre and the batroom terrible mi check out is 25 because the facility is terrible.
Business response:
Idalis, we know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
False advertising It’s smells like feet, it was dirty , trash overflowing, no tissue or towels. Nothing like the pictures posted . Do not book
Business response:
Shauna, thanks for being our guest. We sincerely apologize for the odor and cleanliness issue you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated. Kindly note, towels, and linens may be exchanged at the front desk anytime. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel o... read more
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better visit in the near future. Sincerely, Hotel Management
False Advertisment Place is very nice; However, although the promore their service as free breakfast there is no such service. Empty colffe pots very disapointing when everything else seemed to be in its place.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.