This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Hotel needs renovation Booked this room because of the ratings online. Room and hotel was not up to my expectations. Expedia overbooked.... no rooms were available. Staff stated they put us in "Upgraded Suite" Room was awful and outdated.
Business response:
Thank you for your review. We are sorry for the reservation issues you experienced during your stay and that you were impressed with the room we had given. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Horrible What a mistake, I’ll never book an extended stay again. 1st room had urine all over bathroom at check in and then 2nd room had mold in the shower. Not just a little, the entire bathroom wall. Completely unacceptable.
Business response:
Aldo, we sincerely apologize for the problems you encountered while you were here. To ensure a clean, fresh room for each guest is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Very satisfied, we’ll stay here every time I’m in the Jacksonville area!!
Business response:
Thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
kranti, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Great place to stop and take a break Staff was excellent, accommodations were exactly what we expected for a quick stop before we continued on our trip.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our attentive service. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
I will not stay here again Not enough towels in the room, no cups, the carpet not vacuumed, tub & toilet not clean, the internet read that there would be breakfast that never appeared.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your ... read more
meh could use improvement It was inexpensive so I'm taking that into consideration. The sign on the desk said to call down for what we would need in the room (dishes, toaster, etc). Instead, we had to go back to the desk for anything we needed. This included pillows, since there weren't enough pillows for the number of guests registered. Towels. There were 2 bath towels for Five guests registered. They didn't have forks, and the extra pillows (while clean) were poofed up so much from being washed, they were unusable. Employe... read more
Business response:
Tiffany, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Hotel in convenient location, quiet area I would not recommend this hotel to anyone. Room keys didn’t work upon arrival (including in exterior entrance doors and gym door). Room only had 2 bath and one hand towel (no washcloths) even though reservation was for 4 people. Room was very sparse, no coffeemaker and nothing in kitchen cabinets or drawers even with full kitchen. (?) Room wasn’t cleaned daily which was not made clear when we reserved. Closet didn’t even have any clothes hangers - who packs clothes hangers when they ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.