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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service Very unhappy with customer service. I asked for a total refund three weeks prior to my stay even bought the insurance and was denied.
Business response:
Dear Debra,Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Unhealthy, nasty and mildew
Business response:
Dear Rose,We sincerely apologize for the condition of your room and any discomfort caused during your stay. Maintaining a clean and healthy environment is our priority, and we regret that we did not meet expectations this time. Your feedback will be addressed with our team to ensure improvements are made. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Managemen... read more
Stay away from this outdated property which is bugged with roaches and ppl who sit on the corridor during midnights and are on phones and talking loudly… worst breakfast ever as well.. everything here is in hygienic!
Business response:
Dear Murali,We sincerely apologize for the discomfort and frustration you experienced during your stay. It's disappointing to learn that the condition of the property and noise impacted your visit. Please know that we take these concerns seriously, and we are actively addressing them to improve the overall guest experience. Your feedback about cleanliness and the breakfast options will be shared with our team for review. We hope to have the chance to welcome you back so we can provide you with the flawless experience you des... read more
Deberían de dar un mejor servicio y no mentir acerca del desayuno porque solo era café
Business response:
Dear Jefry,We sincerely apologize for the disappointment regarding the breakfast offering. Transparency and guest satisfaction are priorities, and we regret that the available options did not meet your expectations. Your feedback highlights an area where we can improve to ensure our communication and amenities align with what our guests anticipate. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
We had no remote to the tv, you can turn the tv on by the buttons. But the volume would turn off on its own. The shower curtain did not go pasted the tub which made all the water go onto the bathroom floor.
Business response:
Dear Randi, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard, and we regret not catching the concerns you described. We have shared your remarks and will use them to improve our guest experience. We hope you will revisit the next time you are in the area so we can show you our commitment to exceptional hospitality. Sincerely,Hotel Management
We had two adults in our party. We specifically got this room for the fold out bed in the couch. There were no linens in the couch, nor in the room. We found this out at midnight. There were also no dish ware, even though this was a kitchen suite. While there was a sign to collect a full pack we could use, this was one night and all we needed were small things (two paper plates and two glasses) Perhaps the most frustrating part was a refusal at the desk to give me access to the room until my second adult showed up and they c... read more
Business response:
Dear Cassandra, We apologize for the various issues you encountered during your stay with us. Your feedback is essential to us as we strive to improve our services. Providing comfortable accommodation is always our main motto. Additionally, we will address the concerns you raised about the staff and the service. Thank you for bringing these matters to our attention. We will investigate internally and ensure they are not repeated. Please give us another opportunity to provide you with a more satisfactory stay.Sincerely,Hotel ... read more
DO NOT STAY AT THIS HOTEL ITS DISGUSTING DO NOT STAY AT THIS HOTEL UNLESS YOU WANT TO BRING HOME BED BUGS. The hotel is disgusting. The hallways are lined with mechanical air fresheners to mask the odor. The rooms have strong wet animal and body odor smell. There is excessive mold in the bathroom on the ceiling, in the sink and walls, the kitchen table had animal claw marks, the appliances where dirty, the carpet was dirty and it felt like you would leave the hotel with a disease, cockroaches or bedbugs. We went to front des... read more
Business response:
Dear Erica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Not good hotel and not breakfast included Front desk staff needs a customer service training ASAP. Looks like they don’t want to be there. Room was ok, you can tell the cleaning goal is to do it fast and not good, floor was sticky, and rooms need an URGENT UPDATE. But what I didn’t like at all is that they offered this as a breakfast included, but instead is like a pick n go snack. Just some cupcakes, coffee machine and individual packet oatmeal. No fruits, no cereals, no milk, no juices, no bread, etc etc, so I feel this is... read more
Business response:
Dear MAURICIO, We sincerely apologize that your experience did not meet your expectations. Your comments about the front desk team are noted, and we will address these issues internally to take corrective action to ensure a more positive guest experience in the future. Our housekeeping team is already at work and will review the areas and take action. Further, we are sorry about the breakfast situation. We will investigate the matter and take steps to enhance our breakfast offerings. Your feedback is valuable to us, and we w... read more
Mala atencion de parte de la chica de recepción,,
Business response:
Dear RAUL, We are sorry to hear that your experience with our front desk staff did not meet your expectations. We take guest service very seriously, and your comments will be shared with our team for review and improvement. We strive to provide friendly and professional service to all of our guests, and we regret that we fell short during your stay. We hope you give us another chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.