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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Zeer slecht hotel. Kamer was vreselijk. Vies en er liepen kakkerlakken. Kamer werd maar één keer in de tijd dat we er waren schoon gemaakt (19 dgn). Dat was 2 dgn voor vertrek. En noem het geen hotel met “ontbijt”. Het was slappe Amerikaanse koffie met een muffin of candybar staand aan de receptie. Ik zou niemand adviseren om naar dit hotel te gaan. Kom al 40 jaar in Amerika, maar dit was het slechtste hotel. Dus don’t Stay America.
Business response:
Dear Matheus, Thank you for choosing us. Providing the best hotel experience to all the guests who enter our door has always been our priority. However, we are disappointed to know about the cleanliness issues you encountered. Your remarks are valuable and should be shared with the housekeeping and pest control team to review and take action. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of you... read more
Horrible el servicio, horrible el lugar, no cumple con nada de lo descripto, no limpian los cuartos ni cambian toallas. Es un espanto y la recepcionista una mal educada. Decian “kitchenette “ y todo hay que pedirlo en la recepcion porque en la habitacion no habia nada. Yo misma tuve que subir con todo los elementos de la cocina en un plastico.
Business response:
Dear carina, Thank you for your feedback. We deeply regret that your experience did not meet expectations. Cleanliness and guest service are top priorities, and we sincerely apologize for any lapses during your stay. Our kitchen supplies are available upon request to ensure all items are sanitized and ready for use, though we understand the inconvenience caused. Your comments about service and amenities will help us make necessary improvements. We hope to welcome you back for a better stay.Sincerely,Hotel Management
Smells in every floor was disgusting. Nobody can help you if you ask for room service or clean the room
Business response:
Dear Javier, Thank you for your feedback. We sincerely apologize for the unpleasant odors you experienced and the inconvenience regarding room service. Cleanliness and comfort are top priorities for us, and we will be investigating the source of the smell and addressing the housekeeping concerns immediately. We understand the importance of prompt service and will work to ensure these issues are resolved. We appreciate your input and hope you will consider giving us another opportunity to provide you with a better experience.... read more
They took 2 days to fix a drain issue and we slept smelling grey water from the sink.
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the delay in addressing the drain issue and for the unpleasant smell you experienced during your stay. This is certainly not the standard we strive for, and we understand how uncomfortable this must have been. Your comments have been shared with our maintenance team to ensure quicker resolutions moving forward. We truly appreciate your patience and hope to provide a more pleasant stay should you choose to return.Sincerely,Hotel Management
The room wasn't feel that it was clean overall, specially the restroom. I understand things are update but the sense of cleaningness was missing
Business response:
Dear Mailin, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. Cleanliness is a top priority for us, and we regret that the room and restroom did not meet the high standards we aim to provide. Your comments have been shared with our housekeeping team to ensure that these concerns are addressed and corrected. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
The woman at the front desk did not let my son who is 20 check in. She simply said no. She said she was the manager. The room had been paid for via Expedia. She said he had to be 21, and that was not true. They allow 18 . He had to sleep in the car. He stayed in an extended stay in fort lauderdale for 3 weeks in the spring and had zero problems. I believe this was some sort of profiling.
Business response:
Dear Jory, Thank you for sharing your feedback. We sincerely apologize for the experience your son had during check-in. We understand how important it is for all guests to feel welcome and respected. We will review the situation to ensure our team handles these matters appropriately. We strive to offer a positive experience for all guests and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management
Awful Do not recommend Time of check in the lady that helped us was not friendly no smile or how may I help you. She was obviously not happy and very short answers. My husband ask for a do not disturb to hang on our door and was told oh we do not do that anymore. I have NEVER not been given one after requesting. Seems odd I would not want to be disturbed. I found one in my side suitcase and placed it in the key card slot when I left the next day, after arriving back it had been removed. No they did not give it back. I would ... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We sincerely apologize for the less-than-pleasant experience you had during your stay. Our team strives to provide excellent service, and we regret that we fell short during your visit. We will review your comments about staff behavior, amenities, and service quality to ensure improvements are made. We understand your concerns about the breakfast and amenities, and we appreciate your input. We hope to have the opportunity to welcome you back and offer a better experience in t... read more
The staff was not helpful at all, also my family and I booked 17 days stay and we stayed there for 15 nights, our linens were not changed, the room was never cleaned and you can't even ask for getting new linen for your beds.
Business response:
Dear Fernando, Thank you for your feedback. We sincerely apologize for the issues you experienced during your extended stay. Providing attentive service, clean rooms, and fresh linens are essential to us, and we regret that we did not meet your expectations in these areas. We will be addressing this with our housekeeping team to ensure improvements are made. Your feedback is very important, and we hope to have the opportunity to provide you with a more pleasant experience on your next visit. Sincerely,Hotel Management
Poor or no breakfast It should say when you book that really there is no breakfast, a granola bar or a muffin isn’t.
Business response:
Dear Carlos, Thank you for your feedback. We apologize for the confusion regarding our breakfast offerings. We understand that a granola bar or muffin may not meet all expectations, and we appreciate your suggestion to better clarify this in our booking details. Your comfort and satisfaction are important to us, and we will work on improving communication about our amenities. We value your input and look forward to welcoming you back for a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.