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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay at this hotel was disappointing. Most of the outlets in the room didn’t work, including those in the bathroom, forcing me to get ready next to the bed without a mirror. The room wasn’t very clean, with hair and stains in several places. The front desk at check in attendant on Monday afternoon was rude and unhelpful. We arrived at 1:30 hoping for an earlier checkin than 3pm, and upon arrival, she came out from the back room and just stared at us like “what?” I told her we were there to check-in and she said “no, come ... read more
Business response:
Dear rebekah, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay, including the room condition, service at check-in, and the misunderstanding regarding dish delivery. This is certainly not the experience we aim to provide. We have shared your comments with our team to ensure improvements in both room maintenance and guest service. We truly value your input and hope you will consider giving us another chance to provide a much-improved stay. We look forward to welcoming... read more
Dirty, moldy, stained carpets, hairs found in bed This hotel was absolutely disgusting! The smell of mold and smoke is so overwhelming, the smoke alarms low battery alert kept us up all night, the pull-out mattress had so little support that I just about fell through it to the floor when I sat down. Someone had very obviously punched a hole in the bathroom door, it was EXTREMELY obvious that this room had not been clean in weeks. This place was so awful that we ended up leaving at 11:00pm to make a three-hour drive home rath... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the experience you had during your stay. Your comments regarding the cleanliness, maintenance, and comfort of your room are concerning, and we are addressing these issues with our team immediately. It's important to us that our guests have a pleasant experience, and we regret that we fell short in your case. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
The worst room I’ve ever stayed in. The worst room I have ever stayed in! The person who checked me in was clueless, when I went to complain about people talking in the hallway all night at 3am no one was to be found after 10 minutes at the desk. First floor room had bright lights from the pool area that never shut off and the curtains don’t close well. The room was dirty. The faucets leaked and I didnt feel sanitary bathing or even using the water to brush my teeth. Again they could care less. “Breakfast” is some like warm ... read more
Business response:
Dear Kristin, Thank you for sharing your feedback. We regret the numerous issues you encountered, from service responsiveness and room conditions to noise and breakfast offerings. We apologize for not meeting your expectations and want to assure you that your comments are being taken seriously. Our team is actively addressing these concerns to improve both the quality of our rooms and the guest experience. We appreciate your honest feedback and hope to serve you better in the future. We look forward to welcoming you back.Sin... read more
There was black scum in the tub and sink. The shower did not drain properly because of it. Milk was left in the fridge from previous occupant and hair dryer did not work at all. The bed was comfy and I felt that the sheets were clean, tv worked appropriately but WiFi did not. Front desk staff was polite.
Business response:
Dear Christine, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced with the tub, sink, and fridge, as well as the non-functional hair dryer and WiFi troubles. We're glad to hear that the bed and TV met your expectations and that our front desk staff provided polite service. Rest assured, we will address these concerns to improve our guest experience. We hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management
La limpieza nunk t la hacen, mencionan que la hacen cada 15 dias. El desayuno un cafe y un pan horrible y solo eso El sofa en pesimas condiciones
Business response:
Dear mara, Thank you for your feedback. We apologize for the inconvenience you faced with our cleaning schedule and the condition of the sofa. We understand your concerns and will work on improving this process. We're also sorry that the breakfast options did not meet your expectations, and we will address this as well. We appreciate your insights and hope to welcome you back for a better experience.Sincerely,Hotel Management
The room we were in had NO equipment in the kitchen as advertised. The complimentary breakfast was only a “on the go breakfast” which consisted of coffee, a sad display of muffins and granola bars and prepackaged oatmeal with hot water to add to it. There were no doors on the closet in the room. The bathroom counter sink was so low I had to lean over to use it (and I’m not tall) The toilet/shower area was so small, you had to move out of the way to open/close the door. The kitchen was terrible damaged with peeling laminate, ... read more
Business response:
Dear Keri, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear that the kitchen amenities were not available and that the breakfast options did not meet your expectations. We will address the concerns regarding the bathroom, kitchen conditions, and cleanliness with our team to ensure improvements. Your comfort is important to us, and we appreciate your insights. We hope you’ll consider staying with us again in the future.Sincerely,Hotel Mana... read more
A stranger keyed into my room while I was there with my 4 year old granddaughter. I did not feel safe and the counter personnel did not appear to be concerned, just gave me another key. This should haver have happened. I also provided photos of the bathroom sink, which was covered with mold under the rim, as well as the shower head which was also covered with mold, and came out of the shower as I was using it. I asked for a supervisor and was told that she was out for the weekend and would call me back Tuesday. This has not ... read more
Business response:
Dear Michael, Thank you for your feedback. We deeply apologize for the safety and cleanliness concerns you encountered during your stay. A stranger entering your room is completely unacceptable, and we regret that the situation was not handled with the urgency it deserved. Additionally, the mold in the bathroom is far from our standards. We will ensure better communication and address these issues with our staff to prevent future occurrences. We hope to welcome you back for a significantly improved experience.Sincerely,Hotel... read more
Dirty Very old and out dated. Not very clean. Got moved to another room not much better. While watching TV some strange couple keyed in. They said they were given this room. Went to front desk and they got another room.
Business response:
Dear Michael, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to experience room changes and the confusion regarding the room assignment. Your concerns about cleanliness and the condition of the property are noted, and we will be addressing these areas with the team to ensure improvements. We appreciate your patience and hope to offer you a more pleasant stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.