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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is not good,lizards in bathroom
Business response:
Dear Jose, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. We take cleanliness and pest control very seriously and regret that the room did not meet our high standards. Please rest assured that we will conduct a thorough cleaning and enhance our pest control measures to prevent such issues in the future. Your feedback is invaluable as we continuously strive to improve our services. We would greatly appreciate the opportunity to welcome you back for... read more
B
Business response:
Dear Rene, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
I am giving this hotel at least 2star becasue the bed was comfortable and the room is big enough &close to attractions. If you are the Hilton/Mareiott customer dont even thing to try this hotel! The breakfast/ muffin&coffee -i never found even it is before 9am. The kitchen had 0 kitchenaid, i had to request and the size of the pan is for 1 person! Shower was broken, no trash can for the kitchen! There r no front desk service , they hide some where and not friendly! For the check in you need ID for evey single adlut in the ro... read more
Business response:
Dear Farhana, Thank you for taking the time to provide your feedback. We are glad you found the bed comfortable and the location convenient. However, we regret that other aspects of your stay did not meet your expectations. Your comments regarding the breakfast, kitchen amenities, and service have been noted and will be addressed with our team to ensure improvements. We appreciate your insights and hope to meet your needs in the future.Sincerely,Hotel Management
Literally just a few nutrigrain bars and packets of oatmeal left out on the counter - the “complimentary breakfast” was a joke. Room smelled of mildew like there had been an old water leak on the carpet - staff did allow us to change rooms. Overall would not recommend.
Business response:
Dear Ariel, Thank you for sharing your feedback. We sincerely apologize for your disappointment with the breakfast selection and the condition of your room. While we are glad our staff was able to assist with a room change, we regret that your overall experience didn’t meet expectations. We appreciate your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
peoples pet fake service dogs are more welcomed than a 9 year old and 6 year old autistic kids service dogs dont bark or come for you when you walk past them the staff is very rude and for 3 nights in a row we were woken up by somebody knocking on the door and when we told the staff nothing was done they were more concerned about scolding us over our autistic kids
Business response:
Dear John, Thank you for your feedback on your recent stay. We are truly sorry to read about the difficulties you faced, particularly with the disruptions and the handling of your concerns. We understand the importance of a comfortable and respectful environment. We apologize for the inconvenience and frustration caused. Your feedback is invaluable, and we are committed to addressing these issues to enhance our service. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a be... read more
Poor all the way This is all a lie: We went to Florida with 3 young children to visit and swim in the pool not algae, what we got at Extend Stay Lake Buena Vista was completely opposite We booked for 6 nights. Got there late on the 4th of July and so the kids never got to use the pool. On the 5th while waiting on the rest of the family to arrive the kids swam, the pool has a greenish tint but I never thought much about it. Visiting with another guest( whose husband worked for the company) she informed me on Friday they (the ... read more
Business response:
Dear Marcia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
There’s not breakfast is only coffee and some muffins that’s it.
Business response:
Dear Norviel, Thank you for your feedback. We apologize that our complimentary grab-and-go breakfast offerings did not meet your expectations. We will share your comments with our breakfast staff as we continually strive to improve our guest experience. We hope you will return to stay with us again; hosting your visit was a pleasure. Sincerely,Hotel Management
We wanted a hotel that we could make meals in and let the grandkids swim. You have to ask for kitchen appliances, dishes and such from the front desk. The pool was under maintenance, no advance warning. The breakfast wasn’t even a continental. You grab a muffin or nutra grain bar coffee/ tea and that’s about it. You get more from other places. Room has evidence that they used to have a better breakfast by all the locked cabinets and vacant counter space.
Business response:
Dear Craig,Thank you for your feedback. We apologize for the inconvenience regarding the kitchen appliances, pool maintenance, and breakfast offerings. We understand how vital these amenities are for a pleasant stay and regret that we fell short of your expectations. We will address your concerns with our team to improve communication and service. Your input is valuable as we strive to enhance our guest experience. We hope to meet your needs better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.