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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad customer service. The lady at the counter was angry, and initially told us we did not have a booking, although she immediately new my first name by looking at the computer. Even showed her the booking on the app, but claimed she did not have it. Then said we can’t have 6 people to a room, although the room I booked clearly indicated it slept 6. But eventually she gave us our room booked. During the week stay, we received no clean linens or towels. The service was so bad, we left a couple days early. I noticed the lady ga... read more
Business response:
Dear Michael, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you faced during your stay, including the confusion at check-in and issues with room capacity. We understand how frustrating this must have been and will address these concerns with our front desk team to prevent future occurrences. Additionally, we regret the lack of clean linens and towels, and we are working with our housekeeping team to ensure this does not happen again. Your experience does not reflect our standards, and we ... read more
The breakfast included is a waste of time. The pictures shown of the breakfast are misleading. It is not a continental breakfast. They did not have any juice, cereal, fresh fruit, yogurt or normal stuff. They only had coffee and one sweet creamer (no half and half) poor quality muffins and cereal bars. They would be better off not offering anything and letting people know up front.
Business response:
Dear Brian, Thank you for your feedback. We apologize that our breakfast offerings did not meet your expectations and regret that the selection fell short. Your comments are valuable to us, and we will address these concerns to ensure future improvements. We strive to provide a satisfying experience for all our guests, and your honest suggestions will help us enhance our offerings. Your satisfaction is our priority, and we hope you will consider staying with us again to see the positive changes we make.Sincerely,Hotel Manage... read more
Horrible stay
Business response:
Dear Muhammad, Thank you for choosing us and sharing your experience. We sincerely apologize for anything that prevents you from having a great time while you were with us. Our goal is to provide a comfortable and enjoyable stay, and we apologize for falling short of your expectations. Your feedback is important to us, and we take it seriously as we continuously work to improve our services. We appreciate your input, as it will help us serve our guests better in the future.Sincerely,Hotel Management
Our room was horribly dirty!! People upstairs was super noisy every night til like 2 am. They advertise they have breakfast and only had coffee and some prepackaged muffins (bag taste). We wanted another key and stated it was one per room. We wanted to leave the “hotel” and rent somewhere else and they said could not return payment and were forced to stay in order not to waist our money. They don't clean rooms and if you want to clean your room you have to pay extra and its just to fix beds and new towels no cleaning involve... read more
Business response:
Dear JENNIFER, Thank you for your feedback. We deeply regret the inconvenience and discomfort you experienced during your stay. The issues with room cleanliness, noise, breakfast offerings, and key are concerning, and we apologize for not meeting your expectations. Your comments are valuable as we strive to improve our services and guest experience. We understand your frustration and appreciate your patience. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
This property was about 15 mins from the theme parks and 20 mins from the medical area. My family stayed here one night. The room was spacious with two queen beds and a couch, but the mattresses were uncomfortable and they did not have extra pillows or bedding in the room for the pullout couch. They had breakfast snacks available in the morning, and they had kitchens in the room. This place was budget friendly, but we would not stay here again. The staff was not very friendly or accommodating. The room smelled musty and they... read more
Business response:
Dear Katelyn, We apologize for the issues you experienced during your stay. We understand that our room didn't meet your expectations. We take pride in delivering comfortable and well-equipped accommodations for our guests, and we sincerely apologize for not living up to our promise during your visit. Furthermore, we regret that our associates were not as accommodating as they should have been while handling your concerns. We'll address your concerns with our teams and work to ensure a more seamless visit for our guests movi... read more
The woman at the front desk so very rude. She had no personality and denied myself and a group of friends and said “I’m not letting a bunch of kid in here” when everyone in the group was over 21. Terrible experience.
Business response:
Dear Summer, Thank you for sharing your experience with us. We sincerely apologize for the behavior you encountered at the front desk. Our goal is to provide a welcoming and respectful environment for all guests, and it is clear we fell short in this instance. We will address this matter with our staff to ensure such incidents do not occur in the future. Your feedback is valuable as we strive to improve our services. We hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Ho... read more
The manager threatened to put us on a list so that we would no longer stay in any of their hotels if we didn't clean the room. We even had to ask where to take out the trash. what kind of hotel is that? Yes we knew that the rooms were not cleaned during the stay, but when we left we had to clean it ourselves? So what service do we pay for? By the way, it wasn't even dirty, there were only clothing tags on the floor. The manager was super rude!!!! It’s not just me, you can see why it has 2.5 star reviews! Rooms were so dirt b... read more
Business response:
Dear Marielis, Thank you for sharing your experience with us. We apologize for the misunderstanding and any distress our staff caused. Our policy regarding room cleanliness during and after stays is intended to ensure a pleasant environment for all guests. However, it appears there was a miscommunication in your case. We have a standard practice that provides cleaning once a week. But the service is always available upon request for a nominal fee. We regret the rudeness you encountered and will address this with our team. We... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.